Sr. Engagement Manager
Liferay
 Chicago, IL

About Liferay

Liferay is a uniquely profitable open source software company with 850+ fiery-eyed employees scattered across the known world. Our flagship product is Liferay Digital Experience Platform which companies like HP, Barclays, and Coach use to build great web experiences for their customers and employees. Along with making cool software, we have a greater-than-profit vision that fuels us. We give employees 5 days paid off to volunteer at charities they’re excited about and we donate a portion of our profits to various charities around the world each year. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run.

About You and this Role

Liferay USA is looking for a Sr. Engagement Manager to join its Global Services team. As a Sr. Engagement Manager at Liferay, you will work closely with clients and internal Liferay teams to develop, design, and deliver cutting-edge custom solutions for our award-winning open source Digital Experience Platform.

Key Objectives

  • Delivery of client project based on scope, schedule, and budget
  • Works with multiple teams from proposal support to billing
  • Handling client escalation issues, facilitate discussion, and conflict resolution
  • Schedule and facilitate regular meetings
  • Communicate regular status updates both to client and internally
  • Participate in resource allocation for projects according to the needs of the business
  • Respond to client needs as they arise to ensure client satisfaction
  • Following Liferay’s Services methodology for delivery
  • Mentor associate engagement manager
  • Works with sales team during the proposal process
  • Collaborate with project managers to deliver full life cycle projects
  • Communicate overall solution to explain client investment
  • Participate in an agile process to clarify requirements, manage team delivery and obtain feedback on team deliverables
  • Take ownership of tasks assigned

Qualifications

  • Analytical thinker and problem solver
  • 3-5 years of experience with software development

Skillset

  • DXP Administration
  • Experience w/ gathering requirements
  • Create proposals
  • Gap analysis
  • Clear verbal and written communication
  • Conduct workshops

What We Offer

  • Salary package w/ competitive benefits according to qualifications and experience
  • Opportunities to take responsibility and grow professionally
  • A positive and collaborative work culture
  • Working at a leading open source company

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender or gender reassignment, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.