Practice Engagement Liaison (Provider Experience Manager) AIM Chicago - 139218

Anthem, Inc. Chicago, IL
This position is located in AIM's corporateoffice in Chicago, IL (near O'Hare Airport)

Your Talent. Our Vision. At AIMSpecialty Health (AIM), a proud member of the Anthem, Inc. family ofcompanies, it's a powerful combination, and the foundation upon whichwe're creating greater care for our members, greater value for our customers,and greater health for our communities. Join us and together we will drive thefuture of health care. This is an exceptional opportunity to do innovative workthat means more to you and those we serve.

AIM's Practice Engagement Liaison isresponsible for supporting AIM's solutions with health plan providers.

Responsibilities may include, but are notlimited to:

* Partner with the health plan provider network teams to support AIM solutions during any practice-facing activities, which may include the initial sales process, implementation, training, post go-live follow-up, Quarterly Business Reviews (QBR), and reporting.

* Plan, schedule and execute an efficient practice interaction strategy which establishes Best of Class customer service attention to providers and practice administrators.

* Maintain regular contact with providers, both in person and by phone/email.

* Maintain strategic attendance at industry appropriate conferences and association events that help build market reputation for AIM.

* Triage, troubleshoot, and proactively communicate areas of potential improvement for AIM solutions and processes.

* Regularly gather and internally disseminate key market intelligence regarding industry trends, future product options and competitive functionality.

* Monitor, review and assist in updating all practice-facing marketing material, microsite, FAQs, training materials, and practice communications.

* Demonstratesolution functionality & program knowledge to key stakeholders

* Delivertraining to end-users in physician practice

* Understand and contribute with practice coaching regarding care delivery work flow, reports generation, new functionality, and data analysis.

About AIM Specialty Health

AIM Specialty Health (AIM) is a leading specialty benefit management company that promotes appropriate, safe and affordable healthcare services. We are a member of the Anthem family of companies, which is recognized as one of the nation's leading health benefits companies.

AIM provides innovative clinical solutions that focus on today's most complex and costly tests and treatments in radiology, cardiology, medical and radiation oncology, specialty drugs, sleep medicine, musculoskeletal and pain management, genetic testing, palliative care, and other emerging clinical areas.

With evidence-based medicine, technology, people and processes, we support clinical appropriateness review, provider collaboration and member engagement on behalf of more than 50 health plans, 40% of the Fortune 50 Employers, and 43 million members.

Today, our team includes more than 1,100 associates and features more than 600 licensed and board-certified physicians, nurses, and other healthcare professionals who engage with more than 330,000 health care providers across the country. These healthcare providers access our solutions and specialized clinical expertise through our online ProviderPortal and experienced contact center-based teams that is enabled by our business platform.

Our pioneering spirit and dedication to improve health care continues to produce significant industry-first advancements, quality recognition achievements, and high satisfaction rates. AIM is certified by the National Committee for Quality Assurance (NCQA) and has received Full Accreditation for Health Utilization Management from the Utilization Review Accreditation Commission (URAC.)

We maintain offices in Chicago, Deerfield, Schaumburg and Westchester, IL, as well as Glendale, CA.

To learn more, visit

The qualified candidate will have:

* Bachelor's degree or higher

* 5+ years within a healthcare organization in a provider, provider-facing role or internal practice operations role supporting operations, provider, or claims;

* Experience with the delivery of business systems and/or process improvement;

* or any combination of education and experience, which would provide an equivalent background

* Engaging and confident presence with ability to adjust to multiple personalities. Immediately displays an ability to connect and build a relationship

* Comfort speaking to physicians, administrators and all constituents of hospitals and private practices.

* History of self- direction in new and unchartered areas. (i.e. first person to do a job a company)

* Oncology practice, genetic testing, or prior authorization experience is preferred

* Pharma or medical device experience would be a plus

* RN background is not required but if coupled with relationship building skills and sales aptitude, can be an advantage

* Solid MS Power Point Slide development skills, including backgrounds, inserting smart art, graphs and tables.

* Experience MS Excel user

* Demonstrated history of fundamental selling skills

* Strong verbal and written skills with attention to detail

* Steady emotional balance under pressure with solution orientation

* Ability to spend up to 50 percent of their timetraveling to meet health care providers

Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran.

Similar jobs you might like

VOCA Program Supervisor
Saint Anthony Hospital Chicago, IL
VOCA Program Supervisor
Saint Anthony Hospital Chicago, IL