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We are seeking a dynamic Professional Office Building (POB) Attendant to join our Outpatient Transport department at Rush University Medical Center! The desired candidate will have the ability to multitask effectively.
This is a Part Time position
64 hours every two weeks, benefit-eligible
Rotating Shifts: May work any time between the hours of 9:00 AM to 7:00 PM
The POB Attendant provides safe, timely and accurate transport service to non-ambulatory outpatients of the Medical Center. This position is responsible for greeting and responding to the needs of all patients and visitors by providing information, high quality customer service and support in a timely manner. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
- Provides curbside transport service to patients and visitors. Greets all staff and visitors with a smile. Ensures the safe, timely and accurate transport of patients to their destination.
- Ensures the comfort of the patient by being attentive, engaging in appropriate conversation involving the patient and making sure the proper equipment is available upon request.
- Follows proper procedure when working with the Epic Tracking Dispatch system. Take's on the responsibility to call the dispatcher on the phone when the radio is not working. Notifies dispatcher of delays and cancellations. Clears calls immediately after transports are completed.
- Assist in the upkeep of the lobby. Stores wheelchairs neatly in wheelchair room.
- Maintain an awareness of what is going on in the Medical Center. Report all unusual occurrences and all security issues to Rush security.
- Report building issues (such as damage to the facility) to Medical Center Engineering. Work together with staff and Lead Door Attendant to solve problems using teamwork with professional demeanor.
- Alerts clinical staff immediately to any signs of patient distress or alerts management of equipment malfunction.
- Proactive in the achievement of the departmental goals and objectives.
- Key off and operate elevators as needed (in emergency situations only), work with hospital transport, medical staff, firemen, or disaster team to aid those in need. Restore order to the area once aid is no longer needed.
- Additional duties and projects as assigned.
- Makes and carries out independent decisions when dealing with ill or handicapped patients, doctor codes, fire codes, or disasters.
- Utilizes proper body mechanics when lifting and transferring patients to and from wheelchairs.
- Develops and promotes positive effective customer service relations with patients, patients family members, visitors and staff; ensures accurate and timely transport of patients and patient-related items.
- Completes transport quickly and efficiency; immediately notifies dispatchers when assignments are initiated and completed.
- Drives quality and continuously improves departmental performance through timely response to pages from dispatch, transport tracking and management staff.
- Demonstrates proper phone, pager, and two-way radio handling; ensures proper functioning of communication equipment at all times.
Position Qualifications Include:
- High School Diploma/GED required.
- Customer service experience
- Must be able to maintain a pleasant demeanor, professional appearance, lifting of 50lbs. and walking
- Rush's new 14-story hospital is the cornerstone of the Rush Transformation, an ongoing effort to build new facilities, renovate existing buildings and adopt new technology.
- Rush University Medical Center is a four time Magnet facility located in Chicago, IL - www.rush.edu
- Leading academic medical center, acute care hospital w/ 676 licensed beds.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.