Operations Analyst

Redwood Logistics Chicago, IL
Operations Analyst

Reports To: Manager of SCS Operations

Location: Chicago, IL

Redwood Logistics is a privately held, strategically integrated logistics provider founded in 2001. Through our history we've listened to our customers' needs and have created a family of companies that can solve their logistics and transportation challenges. See for yourself why The Chicago Tribune has named Redwood Logistics a Top Workplace for several years running!

Redwood Supply Chain Solutions, a subsidiary of Redwood Logistics, levels the playing field for our customers through logistics and supply chain solutions that will give them a competitive advantage in their market. We are a group of motivated, talented people who operate under proven processes utilizing sophisticated technologies to help our customers succeed.

Position Description:

As an Operations Analyst you will be responsible for providing analyses, identifying deficiencies and inefficiencies, making recommendations and assisting with the creation of solutions to ensure greater organizational profitability.

Responsibilities:

* Ensure orders in-transit are on-time and to customer specification

* Data entry and analysis

* On-demand reporting

* Provide exceptional customer service

* Operational management of shipments-in-transit, including exception oversight

* Respond to accounts payable/receivable inquiries

* Manage and review contracts and/or routing guides

Qualifications:

* Minimum 1 year in operations role in transportation/logistics environment strongly preferred

* Problem solver/analytical mindset

* Flexibility to adapt quickly to changing needs/timelines

* Excellent communication and organization skills

* Manages time effectively, prioritizes tasks well, and collaborates effectively within a team environment

* Ability to quickly build rapport with customers

Tools:

* Basic understanding of Zendesk, Access, and MG Edge

* Proficient in Mercury Gate, Excel, and Reporting

Rewards:

Redwood Logistics offers excellent benefits, including health, dental, vision, disability, 401(k) and life insurance, and a paid time off policy within a progressive, employee-centric culture.

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