Human Resources Business Partner

Chicago Lighthouse Chicago, IL
JOB TITLE: Human Resources Business Partner

DEPARTMENT: Human Resources

REPORTS TO: Senior Vice President, Human Resources

STATUS: Full-time, Exempt

SCHEDULE: Monday Friday

LOCATION: Central Office


The Human Resources Business Partner will work directly with the leadership team of the 1850 Call Center Group and will serve as a strategic partner with a heavy emphasis on employee relations. The HRBP will assist with the development and implementation of call center policies and procedures and coordinate, direct, and execute human resources functions which include: recruitment, compensation, performance management, training, leave administration, incentives, and employee relations. The HRBP will assist the Senior Vice President, HR, to ensure operational effectiveness and compliance with employment law.

RESPONSIBILITY FOR THE WORK OF OTHERS: This position holds no direct supervisory responsibility.

TRAVEL REQUIRED: Less than 5%; metro Chicago and suburbs.


* Responsible for employee relations issues and leadership training within business unit;

* Partners with employees and management to administer and communicate various Human Resources policies, procedures, laws, standards and government regulations;

* Maintains legal and ethical compliance with state and federal laws;

* Collaborates with managers and employees to improve work relationships and build morale;

* Conducts internal investigations and interfaces with employees and managers to resolve employment related issues;

* Coaches and advises managers on best practices, policies, programs or processes and how to respond to workplace issues appropriately;

* Facilitates the implementation of systems, programs, tools and processes designed to improve management and employee performance, productivity, engagement and results;

* Maintains Human Resource Information System records with accuracy and timeliness;

* Coordinates employee recognition programs and events;

* Conducts recruitment of exempt and non-exempt personnel and temporary employees;

* Maintains accurate and timely job postings;

* Assists with career development and progression plans;

* Assists with administering the compensation program including monitoring the performance evaluation program and recommending revisions as necessary;

* Assists with benefits administration and communicating benefit information to employees;

* Processes and monitors FMLA leaves of absence and other various leaves of absence, i.e. personal non-FMLA related;

* Assists with the equal employment opportunity and affirmative action programs;

* Assists in special agency projects (such as accreditation reviews, audit preparations, strategic planning, etc.) as directed;

* Conducts exit interviews, summarizes findings, and discusses trends and concerns with 1850 Call Center Group Leadership;

* Represents organization at personnel related hearings and investigations;

* Assists in payroll processing for weekly and semi-monthly paid employees;

* Keeps abreast of new developments and regulations in the Human Resources field including: maintaining current knowledge by participating in webinars, seminars and workshops;

* Maintains an attitude and philosophy consistent with the organizations standards;

* Able to maintain the highest degree of confidentiality and professional discretion;

* Other duties as assigned by Senior Vice President, Human Resources.


* Communication

* Employee Relations Expertise

* Ethical Practice

* Cultural Awareness

* HR Prowess


* A bachelor's degree in Human Resources or a related field and five years of Human Resources experience, or a master's degree in Human Resources or a related field and three to four years of experience in Human Resources;

* PHR and/or SHRM-CP certification strongly preferred;

* Employee relations experience in a call center environment strongly preferred;

* Demonstrated experience working in a dynamic, fast-paced atmosphere;

* Superior communication, interpersonal and organizational skills;

* Must be able to handle multiple projects and priorities;

* Experience with Human Resources Information Systems and applicant tracking systems preferred including Microsoft Word and Excel and database software;

* Proven ability in areas of problem solving, independent decision making, and conflict resolution;

* Commitment to our mission of providing opportunities to those who are blind, visually impaired, disabled, or Veterans.

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities.