Front Desk - The PrivateBank Fire Pitch

Club Deportivo Chivas USA Chicago, IL

The Chicago Fire is seeking energetic, outgoing, and soccer-passionate individuals to represent the club at our brand new soccer facility on the Northside of Chicago - The PrivateBank Fire Pitch. These candidates will be an integral part of the team, setting the tone for all customers (soccer players young and old, parents, fans, etc.) who walk through our doors. This part-time, paid position aims to provide those seeking future sports employment with the opportunity to interact within the world of sports in Chicago. Please Note: Candidates must be willing to work most weekends.

RESPONSIBILITIES (include, but not limited to):

* Represent the Chicago Fire at our facility, while interacting with adult players, children and parents

* Welcome our guests with a friendly smile, and proactively help with any enquiries

* Assist with inventory and restocking of merchandise and food items sold at the facility

* Proactively trouble shoot any issues and help to solve them going forward

* Be knowledgable about the rules of the facility and help to enforce them

* Take incoming calls or deliveries with a professional attitude and direct their needs to the proper person on staff

* Handle complaints with professionalism, and aim to turn any negative interaction into a positive one

* Assist with facility operations such as set up, tear down, cleaning and organization

* Communicate clearly and effectively with colleagues at all times to solve challenges

* Stay focused and positive at all times

* Serve as a knowledgeable source on club news and happenings in the community

* Have a full understanding of our facility programming, and be able to engage potential customers about it

* Represent the Chicago Fire and its respective partners/sponsors with enthusiasm, energy, pride, passion and professionalism


* Currently pursuing or already completed a bachelor's degree, preferably in Marketing, Sports Management, Hospitality or related field

* Ability to work a minimum of 15 hours per week, including evenings, weekends and holidays as needed.

* Candidates must live in the Chicagoland area

* Outstanding communication skills and a positive, energetic personality

* Ability to respond to any situation quickly and professionally

* Comfort with public interactions and sharing knowledge of the Chicago Fire

* Ability to communicate with internal and external staff in addition to clients in a respectable, professional and enthusiastic manner

* Knowledge of the Chicago Fire, Major League Soccer, global soccer and the Chicagoland area

* Ability to lift at least 30 lbs

Note: When you apply for this job online, you will be required to answer the following questions:1. Do you have a flexible schedule with the ability to work a mix of weekdays, weekends, nights and holidays?

2. What experience do you have that uniquely qualifies you for this role?

3. What is your background with sports, soccer and The Chicago Fire?

4. Do you have experience working in a customer service setting?

Apply for this position

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