CPU Specialist - P10 Wireless Distribution

Perfect 10 Chicago, IL
POSITION SUMMARY

This position is a critical function in the retention of our customers. The CPU Specialist will be dealing with customers, via phone, email and will-call. This position will require up-selling techniques, product knowledge and strong customer service skills.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s)

Responsibilities:

* Handle all Customer Pick-up (CPU) orders, all walk-in orders, which will include taking, upselling, entering orders

* Receiving and processing payment of order

* Ensuring complete customer satisfaction

* Crossing products to ensure an order is complete

* Ensuring the security of merchandise in retail area and entering customer data in a CRM

* Assisting inside and outside sales with quoting, order entry, follow-ups

* Acting as the on-site wireless expert and supporting the warehouse

* Perform other related duties in the warehouse as directed by Supervisor or circumstances

* Regular and prompt attendance at work is a primary function and requirement of this position

Requirements

POSITION QUALIFICATIONS

Education

* High School Graduate or General Education Degree (GED)

Experience

* Knowledge of wireless products, construction and Telecom industry

* Strong background in customer service and/or counter, phone and face-to-face selling with two (2) years of experience in the Telecom industry

* At least one (1) year experience in Outbound/Shipping functions

* Basic knowledge of picking and shipping procedures, including carrier requirements

* The ability to correspond in a professional manner with both internal and external customers

Computer Skills

* Will require some use of a computer. Preferably previous experience and/or training with Windows, Microsoft Word, Excel, Outlook, Order Entry Database, Axapta and ITL

* Computerized shipping/tracking programs such as FedEx and UPS Online

* General knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone and various standard office equipment

Certificates & Licenses

* Fork lift operator preferred

Other Requirements

* Must regularly left and/or move up to thirty pounds, frequently lift and/or move up to fifty pounds and occasionally lift and/or move more than one hundred pounds

* Primary language used to perform this job is English

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