BDC Representative

Car Outlet Chicago, IL
Position Summary

The BDC Representative is responsible for representing Car Outlet in a professional manner over the phone in order to generate business for Car Outlet.

Job Qualifications

* High School Diploma or equivalency is required

* Associate's Degree in Business or related field preferred

* Minimum 3 years customer service or office administrative experience required

* Call Center or Sales experience preferred

* Automotive knowledge is helpful, but not required

* Experience communicating over the phone in a professional setting

* Possess excellent communication skills, particularly good phone etiquette

* Ability to maintain an high volume of outgoing calls

* The ability to effectively communicate in both English and Spanish is required

* Ability to work flexible hours including nights, weekends, and holidays as needed

* Moderate computer proficiency including Microsoft Office Suite and data entry

Job Duties

* Communicates in an articulate, professional and persuasive manner with customers over the phone

* Attempts to get information from potential customers and assist them in overcoming any obstacles they might have preventing them from buying from Car Outlet

* Places outbound calls and takes incoming calls from customers

* Contacts internet and phone leads

* Contact customers that visited a Car Outlet location and did not buy

* Set up and confirm appointments at Car Outlet dealership

* Follow-up with customers that did not make appointments and attempt to reschedule

* Send e-mail correspondence, based on a template, to customers

* Input customer comments and information into system for Sales review

* Attend weekly departmental training, provided for continuous development of skills

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