Account Coordinator

Wabtec Corporation Chicago, IL

Wabtec Global Services has an immediate opening for an Account Coordinator. Wabtec is an industry leader for repair and remanufacturing train products across the globe. We offer competitive pay and excellent benefits, including medical, dental, vision, life and disability insurance and a 401k!

Under the supervision of the plant manager, the Account Coordinator provides overall day to day customer service and support to ensure the effective execution of the customers objectives in their maintenance projects. This position encompasses administration, tracking of material and orders, meeting forecasts, prepare and provide statistical information on the account.


* Accurate and timely processing of orders-PO's to be processed within 24-48hrs

* Problem solving, handles customer complaints tactfully works to resolve issues in the best interest of the customer and Wabtec

* Research and review parts drawings from customer inquiries, work closely with purchasing to find resources to supply parts.

* Maintains customer price book, identify low margin items. Works with Management to reposition pricing with customer in order to grow profitable revenues.

* Assures accuracy of Customer Master, i.e. payable terms, tax exemptions, credit holds, ASN and auto email of invoices and keeps SHIP TO/BILL TO addresses updated.

* Assist with updating MRP

* Coordinate with purchasing to ensure on time delivery of customer's material

* Coordinate with shipping manager to handle RMA, shorted material and shipping errors in material.

* Responsible for working with finance, legal and Management to prepare bids for City agencies

* Achieve monthly forecast and report any risk of opportunities to forecast and provide statistical information regarding account


* 3+ years customer service experience

* Strong knowledge of Oracle and proficient use of computers, Microsoft office and outlook

* Customer focused attitude and attentive to details

* Problem solving skills

* Excellent Organization Skills

* Excellent written and oral communication skills

* Demonstrate capability for multi-tasking work routines