Food service Room service Assistant (PRN/evenings)

St Luke's Hospital of Chesterfield MO Chesterfield, MO
Description

Responsible for multiple tasks related to processing patient room service as ordered by physicians, RD's and other Clinical Professionals. Cross-trained to work in other areas of the department. Performs duties and responsibilities in a manner consistent with our mission and values.

Principle Accountabilities: % Of Time Spent

1. Processes patient meal orders using computer software, queue phone system, patient interaction and input from clinical staff. Has basic knowledge of food values and applies that knowledge to physician orders for therapeutic diets to ensure meals ordered are compliant within diet restrictions. 30%

2. Serves patient meals. Confirms accuracy of order. Adheres to patient safety protocols relative to infection prevention and control, patient identifiers, and proper documentation of actions taken during care provided. Confirms all patients have the ability to order a meal. 10%

3. Possesses information technology skills using Windows, Computriton, Cerner, Star, radio communications, fax, copiers, printers and queue phone systems. 20%

4. Facilitates good customer service experience. Interacts with nursing and clinical dietitians regarding patient issues and concerns. Adheres to scripting both on the phone and at the patient bedside to ensure consistency in meal service and delivery. 10%

5. Inventories and restocks galley supplies according to established par levels. Fill tube feeding orders. Process charges for tube feedings and supplements. 5%

6. Performs sanitation duties including but not limited to re-processing trays, dishes, small wares, carts and refuse removal. 10%

7. Maintains food safety using HACCP standards during all stages of production, storage, and service. Monitors equipment to maintain optimal freshness, and food safety at all times. 5% .

8. Maintains a safe work environment and personal safety by utilizing personal protective equipment, preventative maintenance, and reporting unsafe situations or faulty equipment. 5%

9. Maintains personal effectiveness through completion of all On-line Educational programs to meet regulatory requirements, personal growth and development. Participates in area, department and hospital goals and targets to maintain growth and development of the business and the patient experience. 5%

10. Performs other work duties as assigned to maintain productivity and meet the needs of department functions.

Ongoing Total 100%

Education

High school graduate or GED preferred.

Experience

Requirements for job. 1. High school graduate or GED preferred. 2. Food sanitation certificate preferred. 3. Basic math and reading skills, excellent customer service skills, computer skills preferred, problem solving skills. The assessment, care and treatment provided by Food and Nutrition Services will be consistent with the specific age related needs of the patient. Food and Nutrition Services is competent to provide nutritional care for patient age groups including neonates/infants, children, adolescents, adults and geriatric adults.

Working Conditions

Employee is required to stand and walk continuously. Employee could lift/carry a light (1-20 lbs.) to medium (21-50-lbs.) load occasionally. Employee may be required to lift over 100 lbs. with assistance. Employee is occasionally required to bend, squat, crawl, kneel, climb, and lift waist to overhead. Employee is occasionally required to reach forward and reach overhead. For repetitive action, employee is required to use both hands for simple grasping and pushing/pulling. Employee is exposed to the following environmental conditions: temperature changes (heat, cold, wet, and damp) and noise continuously; and fumes, electrical hazards and confined to small areas frequently. (Occasionally: 1-33%, Frequently: 34-66%, Continuously: 67-100%) The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties. Job Relationships: Member is a comprehensive healthcare team, including other healthcare providers, the patient, the patient's family and significant others. Takes direction from: Supervisors, Asst. Supervisors, Director, Managers Supervised by: Supervisor-Patient Services and Sanitation

Mission/Values

Faithful to our Episcopal-Presbyterian heritage and its ministry of healing, St. Luke's Hospital is dedicated to improving the health of the community. Using talents and resources responsibly, our medical staff, employees and volunteers provide care for the whole person with compassion, professional excellence, and respect for each other and those we serve.

Core Values: Human Dignity, Compassion, Justice, Excellence, and Stewardship.

Human Dignity: We accept and treat all persons as being created in the image of God.

Compassion: We respond with caring to the needs of others as if they were members of our family.

Justice: We honor each person's rights and responsibilities in light of the common good.

Excellence: We set and strive to attain high standards of performance and continuous improvement.

Stewardship: We use our talents and resources wisely, with honesty and integrity.

FACES - Friendly - Available - Caring - Efficient - Safe

Communication Standards: Promotes and provides courteous and effective communication with internal and external customers.

Similar jobs you might like

Room Service Server
John Q. Hammons Hotels & Resorts Saint Charles, MO
Service Manager
Chipotle Mexican Grill Chesterfield, MO
Service Manager
Chipotle Mexican Grill Saint Louis, MO