Customer Experience Associate II
Conduent
 Chesapeake, VA

Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

Balance

Maintaining a work/life balance is the key to success.

Collaboration

Department learning opportunities and company-wide digital knowledge share.

Compensation

Competitive salaries.

Family Support

Additional resources to support employees with families.

Professional Development

Conduent offers programs to help advance the careers of our employees.

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Responsibilities

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It's why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent's differentiated services and solutions improve experiences for millions of people every day, including two-thirds of allinsured patientsin the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent's solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more atwww.conduent.com.

Job Description

Req ID: 2019-14539

Locations: Chesapeake, Virginia, United States

Job Type: Full-time temporary

Travel: No

These roles support our health services client and their patients from our Chesapeake, Virginia location. We are especially seeking individuals with health industry experience and/or operations center experience.

  • Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
  • Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.
  • Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.
  • Provides customer with appropriate customized information requested.
  • Derives all necessary information from customer to update database.
  • Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit“ button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.