Member Service Representative (MSR) - Teller

Mountain Credit Union Cherokee, NC

We are looking for an upbeat friendly person to add to our team. You must be able to communicate effectively with prospective and current members, representing our credit union in a positive and professional manner. Our tellers are expected to perform transactional duties to serve members by receiving or paying out funds with high accuracy. You must maintain accurate transactional records and provide cash receipt and payment services in accordance with credit union policies and procedures.

Company Description

Mountain Credit Union serves the ten western counties of North Carolina with headquarters in Waynesville and eight branches. We are "People Helping People" by providing our members with financial products and services designed to meet their needs.

A Day in the Life of a Credit Union Teller:

Each day you will focus on greeting and welcoming members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions. You will receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records. Assist with mail or email transactions as needed. You will need to be able to cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances. Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge of all related policies, procedures, and rules and regulations, including robbery procedures. Promote, explain, issue and cross-sell other credit union services such as electronic services, debit and credit cards, traveler's checks, money orders and safe deposit boxes. Receive consumer loan, home loan, and other payments, and ensure accuracy when posting to the computer. Generate member receipts. Place holds on accounts for uncollected funds. Count, check and package coins and currency. Balance cash drawer at the end of the shift and compare totaled amounts to a computer-generated balance sheet. Research and resolve discrepancies. Report any discrepancy to the supervisor as necessary. Check night depository bags and record proper information according to credit union procedures. Scan daily work and perform such other teller functions that might be needed from time to time, and assist others to complete tasks and work assignments. Ensure that teller station is properly stocked with forms, supplies, brochures, etc.


* Relevant education and experience (minimum of high school diploma or equivalent)

* A multitasker and team player

* Ability to work independently and as a team

* Amazing communication, grammar, and mathematics skills

* Keen attention to detail

* Flexibility during operating hours

* Take pride in professionalism

* Maintain confidentiality

* Outgoing and welcoming personality

* A go-getter attitude

Work Schedule

The credit union is open Monday through Friday during normal business hours and we observe ten paid federal holidays per year. Employees earn over three weeks of Paid Time Off per year - more after five years.

Are you ready to Join Our Team?

If you would like to be part of a productive, successful team. APPLY TODAY! Quick 5 minute application process.