Security Lobby Ambassador

Allied Universal
 Charlotte, NC


Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Job Description

Lobby Ambassador- F/T salaried position

Primarily Day Shift Operations

Soft Skills and Abilities:

  • Professional and polished appearance
  • Excellent written and verbal communication skills
  • Strong time management skills and the ability multitask
  • Ability to make appropriate judgement in responding to situations
  • Proactivity and self-direction


  • Ensure that the customer experience of all Associates and visitors entering Bank of America buildings is both professional and pleasant one
  • Oversee the daily operations of Bank of America Visitor Desk with AUS personnel, assist where needed, handle processing clients/guests and answer associates inquires
  • Comprehend and enforce security policy and procedure for Bank of America buildings
  • Serve as liaison to Executive Assistants/ Administrative Assistants/ Receptionists and Visitor Registration Desk
  • Organize and coordinate appointments with Administrative Assistant and Executive Assistants to meet and greet external executive level clientele/ high profile clients/dignitaries and guide them to meetings throughout building
  • Assist Corporate Security and Executive Protection with any major events
  • Master and train SAFE Visitor Management System to Officers and all associates within building
  • Manage and assist with staffing Visitor Desk with corresponding events
  • Assist with events in partnership with Corporate Dining and One Call Compass Conferencing Center
  • Maintain client confidence and protect operations by keeping appointments confidential
  • Maintain inventory of supplies and be able to anticipate needed supplies
  • Ensure operation of bank equipment and applications by placing tickets with SUPPORT to troubleshoot issues

Minimum Requirements:

  • Must be at least 21 years of age
  • High School Diploma or GED, Associate Degree or higher in Hospitality Management and/or have three to five years of hospitality/ customer service/ service industry experience
  • Be proficient in Microsoft Office programs
  • Must be able to pass a background check, drug test and meet all company licensing and training requirements

Dress Code: Business Attire

  • Males (Button down shirt, slacks, blazer or jacket, dress shoes; suit preferred)

Women (Slacks, skirt, blazer/ suit jacket, dress, cardigan; suit preferred


Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: