Relationship Specialist NC
Towne Bank
 Charlotte, NC

Essential Responsibilities:

As a Relationship Specialist focused on the loan process, you may look forward to:

  • Processing and closing consumer and commercial loans in a prompt, accurate and efficient manner.
  • Providing excellent service to our members and bankers.
  • Inputting the loan request in loan summary, BakerHill Advisor, B2B/B2C, and CreditQuest platforms.
  • Coordinating the collection of applicable business tax returns, business financial statements, personal financial statements, personal tax returns, credit reports, and credit monitoring required financials.
  • Meeting with members as requested for loan closings at the Bank.
  • Reviewing signed documents to assure the package is complete with proper signatures obtained.
  • Following up and clearing any and all outstanding exceptions.
  • Preparing loan payoff quotes upon request from members.
  • Accepting loan payoff checks and preparing appropriate transaction tickets.
  • Monitoring maturing loans/credit lines and coordinating the appropriate renewal.
  • Monitoring weekly past due loan payments and update comments weekly for Officer.
  • Monitoring maturing Letters of Credit and coordinating appropriate renewal process; collecting applicable fee.
  • Meeting with Officers weekly to input and manage loan pipeline.
  • Correcting any collateral exceptions on loans.
  • Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

As a Relationship Specialist focused on the deposit process, you may look forward to:

  • Serving as the contact person for any member service assistance with assigned Officers' portfolios.
  • Processing requests for transfers of funds and other needs as they arise.
  • Safeguarding member information and communications.
  • Following up and clearing any and all outstanding deposit exceptions.
  • Pulling reports for Officers as needed.
  • Meeting with officers weekly to manage business development.
  • Processing transfer requests.
  • Processing wire transfers and stop payments.
  • Decision overdrafts daily.
  • Opening accounts for members.
  • Assisting members with account research as needed.
  • Coordinating the needs of members with appropriate departments and following up to ensure satisfaction of service.
  • Assisting members with ordering checks, ATM/Debit cards and online banking enrollment.
  • Assisting Officers with sales calls as requested.
  • Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).

You are a person that (required skills):

  • Has a strong work ethic and is highly motivated to always deliver financial services and solutions with the highest ethical standards.
  • Has three to five years of experience in banking.
  • Has the ability to work independently and as a team to make intelligent decisions using sound judgement.
  • Demonstrates computer proficiency in Microsoft Office.
  • Has strong verbal and written communication skills.
  • Is supportive of team goals and initiatives.
  • Ability to listen well and resolve member issues in a positive manner.
  • Can multi-task on a daily basis and can learn new processes effectively.
  • Is able to learn new product information and promote benefits to members.

You'll be better prepared if you have (desired skills):

  • Previous experience in the following programs: LaserPro, Bankway, Fortis, BakerHill, CreditQuest

Physically you can anticipate to:

  • Express or exchange ideas by means of the spoken word via email and verbally.
  • Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
  • Not substantially exposed to adverse environmental conditions.