Project Manager/Continuous Improvement, Airport Customer Experience (Charlotte, NC, US)

American Airlines
 Charlotte, NC

Location: Charlotte/Douglas Intl Apt (CLT-TRML)

Additional Locations: None

Requisition ID: 51317


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • T​his job is a member of the Planning and Administration Team within the Customer Experience Division.
  • Responsible for partnering with internal; and external management working groups to evaluate, develop, and justify all phases of project planning and implementation.

What you'll do

  • Oversee concurrent, diverse and time-sensitive projects from inception to completion in various areas, including, but not limited to, all airport work areas and work functions
  • Leverages knowledge of continuous improvement tools and methodologies to drive process improvement
  • Works collaboratively with cross-functional groups to create comprehensive strategies and solutions to include the corporate teams and CLT Airport
  • Uses data analysis to support and justify projects and proposals
  • Tracks project progress and identifies project opportunities
  • Presents projects, risk and issues to the Airport leadership team
  • Prepares business case justifications in support of business and resource requisitions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Undergraduate degree in relevant field or equivalent experience/training
  • 1 Year of Project Management experience
  • Knowledge of Microsoft Office to include MS Word, Excel and PowerPoint
  • Presentation building experience with PowerPoint
  • Excellent Interpersonal skills
  • Excellent analytical skills

Preferred Qualifications- Education & Prior Job Experience

  • Project Management and continuous Experience with Lean/Six Sigma
  • 1 year of airline experience
  • 1 year Experience in Finance or proven understanding of cost accounting

Skills, Licenses & Certifications

  • Ability to lead projects and influence decisions
  • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Ability to secure appropriate airport authority and/or US Customs security badges, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None

Requisition ID: 51317