Mgr/Business - Ops Performance Improvement

Carolinas HealthCare System Charlotte, NC
Job Req ID: 167668

Position Number: 00150184

Employment Type: Full Time

Shift: Variable/On Call

Shift Details: 8a-5p/Mon-Fri (hours may vary)

Standard Hours: 40.00

Department Name: Ops Performance Improvement

Location: Physician Services Group

Location Details:

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit

Job Summary

Support Medical Group operational leaders in use of reporting tools & metrics to identify variances and opportunities for improvement.

Essential Functions

* Demonstrates ability in planning, implementing and evaluating projects, services, policies and procedures with the goal of ongoing performance improvement.

* Participates in the decision-making structure and processes.

* Works effectively and assures that effective communications occur between other disciplines.

* Oversees research on designated topics; benchmarks with current literature and evidenced based practices in Healthcare.

* Analyzes Medical Group data utilizing reporting tools (Business Objects queries, Power BI, Excel pivot tables, etc.)

* Becomes super-user of Crimson Medical Group Advantage, monitoring adoption and utilization of the tool, positively effecting return on investment

* Collaborates with operational leaders (Manager to VP-level) and vendors to continually enhance Medical Group performance to benchmarks

* Demonstrates understanding of practice operations' workflow and data (scheduling, productivity, revenue cycle, patient experience)

Physical Requirements

Must continuously be able to stand and have use of both hands and all fingers, speak clearly, hear, and see less than 20 inches and a distance of more than 20 ft. Requires inside work with occasional intermittent noise and exposure to conditions such as dust, fumes, and chemicals. Has critical thinking and ability to concentrate. One must be able to respond quickly in stressful situations.

Education, Experience and Certifications

Bachelors degree required. MBA, MHA, MPH, or other related field preferred. A minimum of 2 years of related work experience required.

At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.

As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.

Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer