Manager/Lab Support Services/Customer Service/Call Center

Carolinas HealthCare System Charlotte, NC
Job Req ID: 166742

Position Number: 00163631

Employment Type: Full Time

Shift: Variable/On Call

Shift Details: M-F minimal weekends 1st shift

Standard Hours: 40.00

Department Name: Lab-Support Services

Location: Carolinas Medical Center

Location Details: Core Lab

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit

Job Summary

Responsible for the overall management of the Clinical Laboratory, including the planning, budgeting, supervision, and evaluation of all department programs and services. Assures that the section objectives are accomplished effectively, efficiently, and economically.

Essential Functions

* Manages the daily efficient operation of assigned sections of the laboratory, good quality assurance practices, scheduling, equipment and record keeping, maintenance of adequate supply inventory.

* Maintains all Corporate Compliance and regulatory requirements (CAP, TJC, OSHA) to ensure continual readiness in the department assigned.

* Assists leadership with development of long-range operational plans relative to services, programs, capital and Human Resource planning to include recommending of space and other resources needed.

* Assists with development of annual operational and capital budgets, reconciling variances within a required timeframe.

* Directs activities in the department relative to Human Resources to include timely submission of performance evaluations. Maintains accurate and current database and files of all employees. Coordinates all new employee orientation.

* Performs technical or clinical testing to ensure laboratory operations and uptime of patient test systems where applicable.

Physical Requirements

Works in an area which contains biohazardous (infectious) materials along with chemical, fire, and mechanical hazards. Each employee has the responsibility to work in a safe manner. May be required to stoop, reach and lift light (20 pound) to moderately heavy (50 pound) loads.

Education, Experience and Certifications

Bachelors degree required. At least five years prior supervisory or managerial experience in a laboratory setting preferred. MT(ASCP), MLS(ASCP), HTL(ASCP) or CT(ASCP) required where technical or clinical testing is performed. Advanced education level is preferred

* Prefer experience with a call center or customer service

At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.

As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.

Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer