Manager, Customer Success

Castlight Health Charlotte, NC
The Manager Associate CSM (Manager ACSM) Team role at Castlight is a new position leading a new team at the organization. This person will be chartered with two main objectives: First, leading a team of (currently) nine ACSMs, and second, helping devise and implement processes and projects to support operational excellence within the larger 50 person Customer Success team. The ASCM's support CSM's by analyzing reports and user activity, configuring the app, preparing for quarterly business meetings, etc.

Activities the Manager ACSM will be responsible for include:

* Partnering with the CSM team and the client to identify success criteria, and create action plans to achieveHiring and on-boarding new ACSM's

* Ongoing training

* Performance management

* Preparing the ACSM to take the next step in their career at Castlight

* Working directly with the VP CS to identify and execute on process improvements and projects.

* Significant cross functional work and relationships

* Working closely with the CS Directors the ACSM team supports.

* Limited amount of travel required

Qualifications

* Experience managing teams

* Experience in account management of Fortune 500's

* Significant experience in a operations role

* Experience creating and implementing new processes

* Experience with issue management and escalation

* Experience with Salesforce, Jira, Clarizen, or other equivalent systems

* Bachelor degree

Our Values

One team. On a mission. Making things happen.

About Castlight

Castlight is on a mission to make it as easy as humanly possible to navigate healthcare and live happier, healthier, more productive lives. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world's first comprehensive app for all health needs. We guide individuals—based on their unique profile—to the best resources available to them, whether they are healthy, chronically ill, or actively seeking medical care. In doing so, we help companies regain control over rising healthcare costs and get more value from their benefits investments. Castlight revolutionized the healthcare sector with the introduction of data-driven price transparency tools in 2008 and the first consumer-grade wellbeing platform in 2012. Today, Castlight serves as the health navigation platform for millions of people and is a trusted partner to many of the largest employers in the world. We are headquartered in San Francisco, and can be found online at www.castlighthealth.com and on the New York Stock Exchange as CSLT.