Facilities Technican I

Spectrum Charlotte, NC
JOB TITLE: Facilities Technician I


This position is responsible for performing day-to-day operations and maintenance of all facilities/grounds in the assigned area in a manner consistent with Charter policies and procedures, quality standards, customer needs, and applicable regulations. This job will require daily travel to and from other Charter locations in the local area.


Responsible for building maintenance including but not limited to: painting, wall/floor repair, plumbing (clogs, leaks, fixture repair/replacement) minor electrical repairs, door hardware, HVAC filters and grounds maintenance

Perform furniture moves in support of real estate planning and employee office relocations

Assist in maintaining facility operating systems i.e. HVAC, chillers, boilers, pumps by checking/recording gauge/valve readings, adjusting temperature settings to maintain employee comfort

Maintain electrical rooms and equipment/material storage areas keeping them clean and free of obstructions

Communicate building supplies needed to management for ordering; i.e. replacement lights, replacement HVAC filters, etc.

Assist with coordination of various vendors involved in facility repair/maintenance by scheduling appointments, escorting vendors to work area, check on work-in- progress

Respond to service requests using service ticketing systems to track response and service times

Evaluate and report on facility conditions (using check list provided) for items in need of attention i.e. light bulbs needing replacement, ceiling tile replacement, worn carpet, door operation, exit lights, walkways free of hazards, etc.

Perform emergency building work and site cleanup as needed e.g. water cleanup from roof leaks after storms, place fans to dry wet carpet, board windows, pick up debris etc.

Drive and safely operate a company vehicle for in order to transport equipment and to maintain offsite facilities; must possess a valid driver's license and a clean driving record

Provide quality customer service by: cooperating with co-workers, responding politely to customers, working as a team member, accepting change in a positive manner

One year of full-service facility tech experience in a corporate or office setting

Perform other duties as assigned


Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Good communication to ensure professionalism and cooperation with all clients

Project a positive personal and company image to all contacts and co-workers

Display some level of decision-making capability based on standards

Prior use of facility service ticketing software

Ability to read floor plans

Understand and read mechanical drawings

Experience in using hand tools (hammer, screwdriver, wrenches, drill, etc.) to perform basic construction and repairs

Self-motivated; able to perform duties with little supervision; good organizational skills, and the ability to work as part of a team

Working knowledge of Microsoft Word, Facility Service Ticketing Software, and email though mobile device

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to use office equipment including telephone, printer, and copier

Able to sit, stand, and reach

Able to lift, push or pull 50lbs. up to 1/3 of the time

Ability to grasp/use hand and power tools

Ability to move/lift furniture

Ability to utilize step and extension ladders up to 32' in height to perform essential duties as well as the ability to use an aerial lift as needed (65' or more)


High school diploma or general education degree (GED)

Related Work Experience Number of Years

Facility Technician 0-2


Daily travel to other offices in market area

Daily travel between buildings on foot or in vehicle

Rotate On-Call duties with other Facilities Techs for after-hours coverage

Inclement weather response and availability

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

FCC Unit: HQ452 Business Unit: Corporate