Dock Supervisor

Estes Express Lines, Inc. Charlotte, NC
Job Summary

* Report to Operations Manager /Assistant Terminal Manager and/or Terminal Manager

* Lead, guide and direct dock employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development

* Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules

* Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations

* Involved in and makes recommendations in the hiring and termination processes

* Administer and carry out assigned portions of the Terminal Business plan as set forth by the Terminal Manager

* Responsible for meeting all KPI's assigned

* Daily utilization of all Company enhancement tools and processes

* Review and revise schedules to increase efficiencies and to lower cost

* Responsible for equipment assignment and movement (trailers and tractors) in collaboration with other supervisors/management

* Responsible for proper communication to customers via phone, fax or email

* Oversee and responsible for all paperwork associated with the dock to ensure it is handled timely and correctly by employees

* Regular attendance is required

* This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks


* High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred

* Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred

* Prior management, dispatch and dock experience required, preferably in LTL trucking industry

* Must be knowledgeable of local metropolitan area

* Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees

* Team building and interpersonal skills

* Possess excellent verbal, written and listening communication skills

* Excellent planning and organization skills

* Must have good computer skills (AS/400 & MS Office a plus)

* Must have strong work ethic and good problem solving skills

* Must be willing to work 50 hours/week average

* Must be able to work any shift including nights and/or weekends and in any weather condition

* Must be able to comply with all company policies, rules, procedures and Code of Conduct

* Must be able to interact well with others

* Must be able to work independently, or in a team setting

* Must be capable of working under tight time constraints in a high volume environment with multiple priorities

* Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

* Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

* Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

* Must be authorized to work in the United States

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