Director of Operations - Charlotte, NC

Brown & Brown, INC. Charlotte, NC
Job Summary:

ICA, LP is currently seeing a knowledgeable Director of Operations to join our team in Charlotte, NC. Our office will rely on you to direct the day-to-day operations of the service center and oversee all aspects of servicing assigned clients to satisfy vendor adjusting requirements. The selected candidate must have adequate resources and technical skills exist to process claims in accordance with company service standards and expectations. In this role, a wide degree of creativity and latitude is expected in managing assigned work responsibilities, relying on experience and judgment to plan and accomplish goals. Our team will further rely on you to oversee all aspects of a claim service center by monitoring the investigation, evaluation and settlement of claims.


* Determines claim adjusting and processing strategies by conducting needs assessments, capacity planning, and cost/benefit analyses;

* Contributes information and analysis to strategic plans and reviews;

* Manages quality assurance programs;

* Manages staff by recruiting, training, and disciplining employees; administering scheduling systems; communicating job expectations; planning and reviewing compensation actions; enforcing policies and procedures; conducting performance reviews and identifying/evaluating necessary changes; monitoring production quality, and customer-service standards;

* Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

* Prepares performance reports by collecting, analyzing, and summarizing data and trends.

* Provides technical guidance on unusual or complex claim cases.

* Oversees the resolution of complex claims. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.

* Oversees the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc.

Required Competencies:

* Bachelor's degree or equivalent in insurance industry related experience and/or certifications.

* 10 or more years of insurance industry experience.

* 7 or more years of property claim handling experience.

* 3 or more years of property claim management experience.

* Proficiency in Microsoft Office productivity tools.

* Detailed knowledge of and skills in utilizing one or more industry accepted property claims estimating systems.

* Excellent written and verbal communication skills.

Salary Range: Negotiable

Relocation Expenses: Not covered


Steve Bucey

We offer excellent medical, dental and vision benefits, along with 401K, Employee Stock Purchase Plans, Paid Time Off, plus miuch more.