Delivery Service Technician I with Goodman Solutions - Charlotte, NC supporting Amazon
Goodman Networks
 Charlotte, NC

For over 20 years, Goodman has provided precision services for the

world’s largest media and tech companies by offering residential and commercial

field service support and program management for regional and national

installation and maintenance programs for network operators, e-retailers and

electronics manufacturers.

Job Summary:

A Delivery Service Technician I is responsible

for the delivery and assembly of, among other things, consumer and office

products such as furniture, backyard playsets, appliances, grills, TV mounts, exercise

and other products or equipment (“Products”) at customers’ homes or businesses while

delivering the ultimate customer service (“white glove”) experience.

Essential and

Primary Functions:

  • Drive a non-commercial delivery truck, cargo or
    sprinter van, and follow a time schedule.
  • Ability to manage and record inventory movements
    within a warehouse setting.
  • Safely load and unload the
    delivery vehicle with a dolly or hand truck and use blankets or packing to
    prevent damage to the Product, delivery vehicle, or customer’s home.
  • Unbox and assemble a variety
    of Products based on instruction manuals, blueprint specifications, parts
    lists, and drawings.
  • Take precise measurements to ensure accurate fit
    of Products in the customer’s home.
  • Collect proof of delivery,
    printed or digital signatures from the customer on required forms.
  • Collect non-cash payments
    from customers, if applicable, via payment application.
  • Accurately and thoroughly
    complete required printed or digital logs and reports.
  • Keep a clean and tidy work area at the
    customer’s home, including wearing booties inside the home, post-assembly
    removal of packing materials and debris from the customer’s home.
  • Must be able to meet the required physical
    demands listed below, including but not limited to, lifting and moving up to
    50-200 pounds on a regular basis with the help of a lifting partner or dolly.

Other

Functions:

  • Communicate well with customers, employees, and various
    company departments.
  • Must be team-oriented and work well with others.
  • Must be able to work with minimal supervision
    and in accordance with all safety standards.
  • Needs to be self-motivated.
  • Ability to use reason and judgment to solve any
    problems or issues that may arise.
  • Must maintain superior customer service,
    professionalism and a positive attitude to ensure the highest level of customer
    satisfaction.
  • Inspect delivery vehicle pre and post-service
    trips to ensure it is clean and organized and monitor its maintenance and
    repair in accordance with company policy.
  • Meet all company and industry safety
    requirements.
  • Place orders for supplies.
  • Performs other job-related duties as required by
    business needs.

Goodman Solutions considers applicants for all positions

without regard to race, color, religion, creed, gender, national origin, age,

disability, genetic information, marital or veteran status, or any other

legally protected status.

Minimum Job

Requirements:

  • At least 21 years of age and legally able to
    work in the United States.

Knowledge, Skills

and Abilities:

  • Working knowledge of hand tools and power tools.
  • Basic computer skills (e-mail, mobile apps) and experience operating mobile devices.
  • Available to work a flexible work schedule (weekends / holidays / evenings).
  • Able to work in fast paced fluid environment.
  • Reliable attendance record: on time every day required.
  • Ability to maintain confidentiality of customer purchases or records.

Certificates,

Licenses, Registration and Requirements:

  • Must possess a valid driver’s license.
  • Licenses, such as low voltage, HVAC or plumbing,
    may be required for the installation of home products.

Physical

Demands:

  • Must be able to lift and move large, bulky
    and/or heavy merchandise up to 200 lbs. multiple times a day, with help of a
    lifting partner or dolly.
  • Must
    be able to work 8-10-hour days and perform repetitive bending and twisting
    motions.
  • Must
    be able to push/pull and lift at or above chest level.
  • Must
    be able to climb in and out of the cab and box truck and move equipment up
    and down staircases.
  • Must
    be able to consistently perform firm hand grips of >50lbs.
  • Physical ability to perform tasks that may
    require prolonged standing, sitting, and other activities necessary to perform
    job duties.
  • Ability to drive a cargo van or 14’-26’
    straight truck and potentially operate a lift gate.
  • Comfortable
    working outdoors in all types of weather conditions.