Customer Service Representative

 Charlotte, NC

Seeking call center professionals looking to further their career in the Financial Services Industry! You’ll answer questions about investment products and services. You will be the voice of the company and work with each client to answer questions, resolve issues and initiate monetary transactions. Apply today to be a part of a team-oriented environment providing personalized solutions to help clients work toward their financial goals!

ResponsibilitiesWhat you'll be doing:

  • Call center position, could take about 40-70 calls a day
  • Serves as the initial point of contact for clients
  • Responds to requests for investment, fund and account information
  • Resolves general account issues
  • Follows standardized processes to complete monetary and administrative transactions

What you'll have:

  • High School Diploma or GED required
  • Minimum 1 year general experience. Prior customer service experience, preferably in financial services is preferred
  • Ability to relate, empathize and quickly build rapport
  • Ability to multitask in a highly visible, fast-paced, team-oriented environment


  • Start Date - Monday, January 3rd
  • MUST be able to work 7am-7pm EST (Eastern Standard Time)


  • Active Listening
  • Telephone Etiquette
  • Call Center Support
  • Customer Service
  • Customer support
  • Finance
  • Basic Computer Skills
  • Customer Relations
  • Client Service
  • Basic Software Skills


  • High School


  • Years of experience: 1 year
  • Experience level:Entry Level

Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.