Central Scheduling Spec III

Novant Health Charlotte, NC
Location: Winston-Salem, NC

Job Summary:

Responsible for maintaining correct scheduling documentation/protocols for scheduling team. Provide level 2 triage of all calls/issues for the scheduling team by assisting in scheduling procedures, registration activities, gathering and processing of patient demographic and insurance information. Actively watch team workloads and monitor work queues to ensure team is working within appropriate turn-around times. Schedule optimization – prevents gaps in the schedule; manage daily changes to the schedule effectively. Develop and maintain a process to minimize and eliminate losses of scans due to patient cancellations. Be creative in rescheduling the patients and removing obstacles that might prevent them from having the exam. Assist quality assurance team with scheduling audits when necessary. Support quality assurance team with education needed to improve scheduling audits. Act as the person in charge in the absence of the supervisor.


* Education: High school diploma required. Associates degree preferred.

* Experience: Minimum four years' experience in scheduling, patient access, registration, billing, cash collections, insurance and/or pre-certification or related experience in a medical environment required.

* Additional skills required: Excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Good problem solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. Basic knowledge of hospital performed procedures.