Call Center Sales Manager
Berlitz
 Charlotte, NC

Requisition Number: REMOT01343

ABOUT BERLITZ

Berlitz enables people to communicate with confidence in a global environment in order to achieve their goals in life.

As the world’s premier provider of language training and intercultural services, with a footprint in more than 70 countries, we offer premium and effective language training for kids, teens, and adults, as well as language, intercultural and business solutions for corporate clients. Our distinctive training methods, instructor-led learning approach, and flexible, multi-platform delivery, together enhance learners’ motivation and self-confidence necessary for successful communication on a global stage.

For over a century, our drive for innovation has led us to build a comprehensive portfolio enabling our clients to communicate with confidence. Founded in 1878, Berlitz is headquartered in Princeton, New Jersey. For more information on programs and services please visit www.berlitz.com

SUMMARY OF POSITION

We seek a highly skilled call center sales manager, who can motivate sales and service representatives to achieve specific daily goals and champion the department to deliver defined corporate objectives. This leadership position will be responsible for daily operations and the development of opportunities to improve conversion, efficiencies, customer service levels, deliver specific sales objectives, and support the call center in all facets.

Starting salary is $60,000 per year plus commissions based on monthly results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provides sales and leadership to the Enrollment Advisors Team.
  • Trains, motivates and develops staff in order to meet the current and future sales goals.
  • Work with the VP of Consumer Sales to set sales goals and increase revenue an collaborates with marketing and general manager to develop sales quotas and strategies.
  • Responsible for achieving lead-to- conversion rate goals; including but not limited to enrolment volume goals for all programs.
  • Creates reports in order to ensure the team is on track to meeting set goals, efficient operations, workload balance, and to identify opportunities for improvement.
  • Audit daily activity to ensure that processes are followed efficiently within the CRM.
  • Conducts annual performance evaluations and reviews all disciplinary actions with Human Resources, including terminations.
  • Manage staffing and activities to ensure daily, weekly and monthly productivity goals are met.
  • Analyze database to project sales, determine profitability and targets, and identify potential opportunities.
  • Perform other duties as directed.

Minimum Requirements:

  • Previous Call Center Sales Management experience required.
  • Sales Manager must know how to manage activity KPIs effectively.
  • Sales Manager must know how to manage conversion KPIs effectively.
  • Be willing and eager to work outside of the initial job description.
  • Ability to build a good, positive rapport with customer service team.
  • Self-motivated and comfortable working both independently and part of a team.
  • Good persuasive/negotiating skills.
  • Occasional travel required.
  • Professional business appearance required.

QUALIFICATIONS AND EXPERIENCE

  • A Bachelor’s degree or a Master degree highly desired.
  • Bilingual Spanish fluency is strongly preferred.
  • Proficient with the Internet and Microsoft Outlook, Word and Excel.
  • Experience in a sales environment.
  • Experience working with CRM (Salesforce).
  • Knowledge & experience with utilizing computer based telephony system.
  • Experience gathering and analyzing data to develop and present reports.
  • Self-motivated, strong desire to establish rapport and relationship with prospective learners.
  • Ability to work in a goal driven and measured performance environment.
  • Ability to prioritize and meet deadlines.
  • Exceptional written and verbal communication skills and confident phone presence.
  • Ability to multitask, navigate multiple electronic systems and learn new processes and products.
  • Critical thinking, problem solving and good judgment and ability to maintain confidentiality.
  • Outstanding attention to detail and follow through.

BENEFITS

At Berlitz, we believe in providing with the most competitive benefits available, so we offer the following benefits for our regular full-time employees:

  • Life Insurance
  • Employee Assistance Plan
  • Credit Union (McGraw-Hill)
  • Short and Long-Term Disability
  • Discounted Berlitz Language Lesson
  • Medical and Prescription Drugs/ Dental / Vision
  • Flexible Spending Account - Medical and Dependent
  • Flexible Spending Account - Medical and Dependent
  • Paid Time Off including Vacation, Holidays, Personal, and Sick Leave
  • 401K - Employer matches 50% of employee's first 10% of deferred contribution, upon meeting eligibility requirements

Berlitz is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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