Business Operations Specialist - Media
Charter Spectrum
 Charlotte, NC

Spectrum Reach ( grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative.


Responsible for the application of payments, processing, reconciliation and distribution of invoices issued to ensure prompt submission to clients within corporate and departmental guidelines. This position will generate and audit various reports to ensure compliance of existing Credit and Collection policies and procedures. By performing these duties and taking action when necessary, the position will assist in the recovery of revenue and decreasing bad debt.


  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Monitor, reconcile and post payments to client accounts on a daily basis
  • Generate and print monthly invoices, sort and prepare invoices to send to clients
  • Process client specific special invoice requirements
  • Maintain ANACAB/COOP script records for inclusion in monthly billing statements
  • Issue month end broadcast and calendar invoice and affidavits to clients; notarize the ANACAB/COOP forms and include each month
  • Audit invoices generated and mailed to ensure accuracy of client notification
  • Monitor, reconcile and post daily credit card invoice charge transactions. Independently research and resolve related issues
  • Review aging report on a weekly basis notifying sales of clients that have exceeded the 30, 60 and 90 day thresholds
  • Send appropriate notification to clients indicating past due monies and the action needed to bring their account current as well as consequences for failure to pay
  • Contact clients with past due invoices in an attempt to collect the debt
  • Initiate payment plans and forward delinquent account to collection agency
  • Resolve post-invoicing issues by researching discrepancies for clients against payment logs
  • Assist clients and Account Executives with billing conflict resolutions
  • Process credit checks for new clients, prepare and send credit approval/denial and collection letters
  • Establish and maintain client database
  • Create and maintain logs for credit, collections and billing
  • Prepare and distribute weekly accounts receivable reports to sales and assist with billing and accounts receiveable inquiries to include contacting the client to attempt to collect payment
  • Compile and distribute to sales the monthly prepayment report and client suspension notifications
  • Prepare and distribute weekly/monthly EDI billing
  • Serve as backup to the sales teams in the absence of other coordinators
  • Perform other duties as required


Skills / Abilities and Knowledge

  • Demonstrated mastery of all components of the billing cycle
  • Strong proficiency in processing invoices and payments
  • Advanced knowledge of Accounts Payable, Credit and Collections
  • Ability to effectively organize and prioritize
  • Provide strong customer service to clients and sales teams across the footprint
  • Ability to work collaboratively and independently; highly motivated and detail-oriented
  • Ability to work under pressure and meet deadlines
  • Ability to demonstrate suburb follow through
  • Proficient in Microsoft applications


  • Ability to communicate orally and in writing in a clear, straightforward and professional manner
  • Familiarity with the advertising industry


Bachelor's degree in Marketing, Communications, Business, or related field or equivalent experience

Related Work Experience

2+ years Client Service experience in a MSO or Telecommunication Industry

2+ Accounts Receivable experience

Certifications and/or Licenses

Notary Public