Sr Project Manager-Public Sector
 Charleston, SC

The Project Manager will have lead client-facing consulting responsibilities to include any activity related to program or project management, helping the client realize their strategic business and technical objectives. This role is responsible for a portfolio of customers within the Professional Services team. The Project Manager will plan and coordinate the work efforts of multiple people in a matrix organization and across multiple projects. He/she will also partner directly with key business partners (Sales, Finance, Engineering, QA) to manage projects. The Project Manager will be responsible for a number of projects and act as a key interface point between Benefitfocus and our Employer and Carrier customers.

Key Responsibilities Include:

  • Delivering projects within framework of scope, time, and cost to agreed levels of quality, and within the organization's project management framework
  • Managing project intake into the portfolio
  • Coordinating project responsibilities; managing and influencing internal and external project team members, including global team members
  • Ensuring accurate documentation and reporting of the status of all projects; tracking and managing project milestones, risks, and resource plans
  • Facilitating requirements gathering discussions and business process changes
  • Maintaining accountability for overall quality of the project; quickly addressing and mitigating escalations
  • Effectively managing expectations of stakeholders involved in a project
  • Ensuring all projects are being run in accordance with the Benefitfocus Way
  • Providing input to Project Office on implementation best practices and processes
  • Effectively managing project team conflicts, building collaborative partnerships with stakeholders and gaining consensus
  • Accountable for ensuring control and quality gates and processes are adhered to throughout the project
  • Provide regular status and project health reporting to internal and external stakeholders at the project level to the executive level

Key Competencies:

  • Proven leadership skills and ability to direct and manage team members in a matrix environment
  • Ability to articulate value for each implementation
  • Ability to recognize and understand client business issues and guide solutions
  • Resourcefulness: ability to examine all possible options when resolving a problem
  • Exceptional Client Relationship Management: ability to identify new opportunities and strengthen relationships with clients
  • Excellent organizational skills; detail- and deadline-oriented
  • Strong presentation skills, negotiation skills, and ability to clearly articulate status and possible solutions to multiple levels of leadership
  • Clear concise communication; ability to take a complex message and roll it up for business leaders
  • Ability to bring people from multiple background and multiple departments together for consensus

Required Experience:

  • Bachelor's degree required
  • PMP certification desired
  • Experience managing complex, enterprise level SaaS projects in a lead role (minimum 5 years' experience)
  • Consulting/systems integration implementation experience
  • Proficiency in MS Project, Excel, Outlook, PowerPoint, Visio
  • Knowledge of benefit plans/structures is a plus
  • Ability to travel, as needed, to visit clients during the project life-cycle