Patient Financial Services Representative

UNCPN Chapel Hill, NC

This Patient Financial Services Representative will be a member of the Pre-Arrival team. PreArrival peforms eligibility and authorization tasks both pre-serivce and post-service. Team members are responsible for pre-service eligibility tasks of verifying, contacting payers &/or patients, making appropriate insurance changes and verifying benefits; pre-service authorization tasks for clinic visits, outpatient clinic & imaging procedures and IP admission and surgical procedures. Post service tasks include working denied claims due to eligibility issues, claim edits for eligibility and authorization issues, & updating patient records with accurate demographic and insurance information. This position is located at the Easttowne PreArrival Unit. This position interacts with patients and insurance carriers via internet & telephone in all aspects of claim resolution. Successful candidates will multi-task well, possess strong customer service skills, are well orgainzed with strong attention to detail and will be a team player.

Job Qualifications:

Excellent grammar and English usage skills and the ability to deal effectively with difficult situations and individuals is required. Minimum 2 years experience working with insurance and 3 years experience in Healthcare.

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