Pharmacist - Communications Specialist

Diplomat Pharmacy, Inc. Chantilly, VA
Summary: Responsible for providing medical information and product support to healthcare professionals and patients. Offers support services which require substantial knowledge, judgment and current pharmaceutical expertise. Serves as a clinical and educational resource to other departments and health care practitioners. Documents adverse events and product complaints in accordance with FDA regulations and other regulatory agency requirements.


Bachelor's degree (RPh / PharmD) from four-year college or university required. At least one (1) year clinical experience preferred to ensure proficiency with clinical assessment practices. Previous experience in telecommunications programs preferred.

Certificates and Licenses:

Valid and unrestricted Pharmacist license (RPh or PharmD, any state) in good standing required. Additional certifications as may be required by scope of program and client contractual requirements.

Duties and Responsibilities include the following. Other duties may be assigned.

* Maintains a working knowledge of program guidelines, FAQ's, products and therapeutic areas related to assigned programs.

* Keeps current with existing treatment trends, treatment standards and updated indications related to assigned programs and products.

* Follows standard operating procedures for all support-related activities. It is essential to maintain compliance with HIPAA at all times when handling protected health information.

* Maintains company, employee, and customer confidentiality, as well as compliance with all HIPAA regulations.

* Resolves product issues and provides appropriate scripted responses. Identifies information requests that are within the scope of the program and provides callers with the necessary information.

* Provides appropriate additional information and/or resources to callers upon request.

* Recognizes and handles adverse event reports as outlined in the program standard operating procedures.

* Recognizes and handle product complaint reports as outlined in the program standard operating procedures.

* Documents each call properly, using the call record form in the program software database.

* Maintains the knowledge of drug side effects and interactions.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to comprehend and apply principles of basic math while analyzing data and generating reports.

Reasoning Ability:

Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft products.

Information Security Expectations:

While performing the duties of this job, the employee is required to abide by Diplomat's information security policies, employee handbook and security and privacy regulatory requirements. Each employee is responsible for the secure and appropriate handling of Diplomat information, information received by customers, other companies and/or external parties.

Knowledge, Skills and Other Abilities:

* Accomplish goals without creating distractions or disruptions to other employees

* Must be at work, one time and ready to work at scheduled start times with limited schedule deviations

* Remain professional even in times of stress or frustration

* Strive for thoroughness and accuracy when completing tasks

* Motivated to perform at your best and assist the team with meeting both internal and external goals

* Computer proficient, with demonstrated knowledge of Internet navigation and research

* Positive work attitude

* Well-established time management skills

* Professional level oral and written communication skills

* Ability to provide courteous customer service in a consistently efficient manner

* Ability to work well with various personalities and within a team

* Participate in continuous quality improvement activities

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit and use hands. The employee is occasionally required to stand.