Data Center Lead

CACI International Inc. Chantilly, VA
Data Center Lead

Req #: 207585

Location: Chantilly, VA US

Job Category: Project and Program Management

Security Clearance: Secret

Clearance Status: Must be Obtainable

Job Description

CACI is currently looking for outstanding IT candidates to join our TSA IT Management, Performance Analysis, and Collaborative Technologies (IMPACT) team in the National Capital Region (NCR) and throughout the United States. CACI will provide a variety of IT services through IMPACT including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services. CACI will support TSA in both classified and unclassified IT operational environments increasing availability and security for a variety of applications and systems. IMPACT services will integrate with the broader DHS mission and enhance existing Department-wide IT capabilities.

The Data Center Lead is tasked with providing, managing, and overseeing a wide range of tasks/services/staffing, all of which revolve around the successful management and maintenance of the TSA's infrastructure systems and services. They will perform tasks, provide support, and oversee the TSA Data Center team, on all TSA infrastructure service tasks such as installing/replacing hardware and peripherals, break-fix management, processing change requests, managing upgrade projects, maintaining requested, maintaining asset and configuration data, receiving, performing TSA requested special projects, providing and overseeing after hours / on-call support, etc.

The primary goal for this role is to assure TSA satisfaction and achievement of established Service Levels, along with optimum DC operations and performance.

Data Center Lead tasks include, but are not limited to:

Customer Facing Tasks:

* Monitor all DC emergency issues, assuring they're quickly and successfully resolved.

* Perform break-fix and preventative maintenance of data center services, applications, equipment and devices.

* Assure all tasks are resolved within designated SLAs

* Participate in TSA on-call and special project coverage.

* Plan for TSA scheduled capacity changes/upgrades.

* Monitor/maintain TSA services, applications, database,

* Maintain TSA inventory records, alert TSA to any/all inventory issues/shortages/minimum count requirements.

* Ensure compliance with TSA and DC processes and regulations.

* Coordinate with TSA for coverage and successful management of any TSA assigned special projects.

* When required, provide coverage for TSA remote site projects, whether it be going onsite to perform the work in person, or providing remote project management of the staff facilitating the project.

* When required, coordinate special projects with other organizations.

Team Facing Tasks:

* Maintain the DC team's schedules, including on-all and special project shifts.

* During work hours, or when special projects are being performed, be aware of the assigned whereabouts of all DC team staffing.

* Monitor the DC team's participation and performance on Customer on-call and special project coverage.

* Provide guidance and technical expertise to the DC team.

* Provide or assist with new tech training/onboarding.

* Educate DC staff on effective methods of troubleshooting equipment.

* Ensures best practices & procedures and DC adequate are being followed.

* Coach and provide leadership, motivation and supervision of DC team.

* Encourage knowledge-sharing, collaboration, and best-practice sharing among team members.

* Identify DC team development, training needs, and skill building opportunities.

* Work with team members to establish annual Performance Plan goals and provide feedback throughout the performance cycle.

* Ensure adherence to all established guidelines and management practices for employees.

* Assure all Customer tasks/projects have accurate tickets entered into the ticket tracking system. Process includes:

* Enter project ticket if one does not exist.

* Monitor tickets during the duration of the project.

* Fully update tickets with all pertinent project details/updates, time worked, and closure notes.

* Closed out tickets in a timely manner upon completion of the project.

Internal (Corporate) Facing Tasks:

* Participate in all scheduled CACI internal calls.

* Inform CACI of the details of all active and upcoming scheduled projects, on any update/status calls.

* Inform CACI of all personal or team schedule updates (vacation, sick days, etc..,) both in writing and on any update/status calls.

* Any deviations to staffing schedules or customer projects must be immediately communicated back to CACI.

* Provide project status updates on all open/active projects, on any update/status calls.

* If any assigned special project is designated to have a set update schedule (daily EOD updates, etc…,) the Data Center Lead will provide updates in accordance with that schedule.

* Monitor and respond appropriately, and in a timely manner, to all email/text/phone corresponded related to any special projects assigned to the Data Center Lead or their team members.

Required Skills:

* Ability to obtain a DOD Security Clearance

* Ability to obtain a DHS Entrance on Duty (EOD)

* BA/BS or equivalent experience and minimum 10 years related work experience.

Desired Skills:

* Relevant DHS focused experience

TSAHP

What We Can Offer You:

* We've been named a Best Place to Work by the Washington Post.

* Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

* We offer competitive benefits and learning and development opportunities.

* We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

* For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Job Location

US-Chantilly-VA-VIRGINIA SUBURBAN

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.