Loss Mitigation Supervisor
LoanCare Servicing Operations
 Chandler, AZ


re you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a ­­Loss Mitigation Supervisor. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.


In this role, you will…

  • Manage daily operational functions within the department
  • Ensure quality of staff performance
  • Monitor pipeline milestone progression to meet SLA and agency timelines
  • Deliver pipeline summary of data to management
  • Develop team members


You possess …

  • The capability to work in a fast paced, multi-faceted environment
  • The ability to pay attention to detail while multi-tasking
  • Strong oral and written communication skills
  • The ability to think critically
  • PC skills (but not limited to) Word, Excel, Access, Internet and MSP (or similar) application


About us …

LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.


  • Supervises daily operation of the Loss Mitigation department
  • Versed and compliant with all the state and federal regulatory loss mitigation requirements, including but not limited to, the CFPB’s January 2014 Regulation X revision
  • Ensures implementation of department procedures to accommodate Investor and/or Insurer changes and updates
  • Monitor staff workload volumes to ensure proper coverage of all loans under management of the loss mitigation department
  • Reviews loss mitigation transactions for approval or denial to ensure consistency, accuracy, and quality within department
  • Identifies trends and develops process improvements and system enhancements to improve department’s effectiveness
  • Receives and resolves customer complaints
  • Performs duties related to staff development such as performance evaluations, disciplining employees, and training
  • Compiles data and generates ad-hoc reporting for Management
  • Responds to monthly Quality Control/Compliance audits
  • Prepares and delivers Monthly Business Review to Management Team
  • Provides monthly summary to Manager on departmental performance objectives
  • Obtain a Mortgage Loan Originator (MLO) license within the first 120 days of employment and, must acquire and maintain all required state MLO licenses.
  • Able to react to change productively and handle other essential tasks as assigned
  • Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures
  • All other duties as assigned

*LoanCare will sponsor all licensing related activities with a limit of three duplicate fees for each individual NMLS MLO exam.


  • High School Diploma or equivalent required
  • Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
  • Five years of experience in one or more the following areas: Mortgage Banking, Collections, Loss Mitigation, Bankruptcy and Foreclosure processes
  • Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment
  • Proficient with MS Office, MS Word. MS Excel, and MS Outlook
  • Knowledge of mortgage loan workout options (i.e. loan modifications, short sale, deed in lieu and foreclosure)
  • Strong negotiation skills
  • Strong analytical and problem solving ability
  • Knowledgeable in scheduling and volume forecasting
  • Ability to organize, prioritize and allocate workload for optimum efficiency
  • Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution
  • Ability to resolve conflict appropriately and effectively resolve problems
  • Excellent written and verbal communication skills
  • Strong team player with a high level of professionalism and initiative
  • Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs
  • Ability to use a dialer system to make/receive phone calls


Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.


Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another person.

Speech Clarity — The ability to speak clearly so others can understand you.


Sitting up to 95% of time

Walking up to 5% of time

Occasional standing, stooping, kneeling, crouching and reaching