re you ready to take your career to the next level? LoanCare, one of the top providers in the
mortgage services industry, seeks an individual with a solid work history in
the mortgage or real estate industry, to join our team as an Loss Mitigation Specialist I. The ideal candidate will enjoy working with clients, both
internal and external; be detail oriented; and is driven to meet tight
deadlines in a fast paced environment. If you are ready for a career and not
just your next job, now is the time to join our team and become a part of
A DAY IN THE LIFE
In this role, you will…
- Review the Mortgage Assistance Application to determine theappropriate solution to the borrowers delinquency
- Decision applications based on investor guidelines.
- Calculate borrowers income and expenses to a high standard ofaccuracy
- Manage a caseload of files including all steps necessary fromapplication to modification
- Accurately and timely update and notate MSP and investor portalsas applicable
- Answer phone calls and voicemails in a timely manner
WHO YOU ARE
You possess …
- Mortgage experience in Loss Mitigation, Underwriting,Origination or Servicing
- Meticulous in attention to detail and accuracy in calculations
- The ability to mulitask in a fast paced environment with theability to meet tight deadlines
- Excellent verbal and written communication skills
- Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
WHO WE ARE
About us …
LoanCare, a ServiceLink company, is a
leading national provider of full service subservicing and interim subservicing
to the mortgage industry and has offered its expertise and best practices in
providing servicing solutions for others since 1991. At the present time,
LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned
loan servicing team with senior managers averaging nearly 30 years of
experience in the mortgage and financial services industry.
LoanCare is an Equal Opportunity
employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, disability, protected
veteran status, national origin, or any other characteristic protected by
functions are the basic job duties that an employee must be able to perform,
with or without reasonable accommodation
- Review loss mitigation package documentation in accordance withRegulation X (30 calendar days) to determine if the homeowner qualifies for aloss mitigation option; report information to investor, client, insurer
- Educate homeowners about all loan modification programs, forbearanceplans, repayment plans, short sales, and deeds in lieu options as applicable
- Order and review BPO/AVM/appraisal as applicable
- Calculate income, expenses and escrow advances in accordance withdepartmental and investor/insurer/client guidelines.
- Accurately and timely update template steps on LMT3 and system notes onLMTN to reflect current status of file
- Order and review title searches as applicable
- Review and implement according to investor, client, insurer guidelinesfor loan modifications, forbearances and repayment terms, short sales, and deedsin lieu
- For short sales, review marketing strategies, listing history, offeractivity. Handle counter offers inaccordance with departmental procedures and investor/insurer/clientguidelines.
- Request and follow up on foreclosure holds as necessary
- Submit loss mitigation requests to investor/client/MI for approval asrequired
- Decline files as directed in accordance with departmental procedures asset forth by investor/client/investor/insurer guidelines and send appropriatedenial letter if homeowner does not qualify for a workout option
- Prepare and send trial period documents, forbearance plan documents,repayment plan agreements, short sale approvaland closing letters and decline letters as needed
- Monitor status of repayment plans, forbearance plans, and trial periodplans and update MSP system and investor system of record with payment recordsas needed
- Obtain a Mortgage Loan Originator (MLO) license within the first 120days of employment and maintain licensure throughout employment*
- Answer inbound phone calls, return voicemails, escalations, and allother requests within 24 hours from receipt.
- Contact homeowners and real estate agents to provide status of lossmitigation files
- Maintain a caseload of 150 or more files
- Handle all written and verbal correspondence professionally between the homeowners,client, investor, insurer, subordinate lien holders, real estate agents,consumer credit counseling services, and foreclosure attorneys
- Able to react to change productively and handle other essential tasks asassigned
- All other duties as assigned
will sponsor all licensing related activities with a limit of three duplicate
fees for each individual NMLS MLO exam.
- High School Diploma or equivalent
- Minimum of 3 years Collections, Loss Mitigation, or other mortgagebanking, mortgage servicing or real estate related experience
- 1 year or more years of mortgage loan origination experience
- 2 or more years of telephone customer contact experience
- Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
- Prefer LPS experience
- Knowledge of Fair Debt Collection Protection Act
- Typing speed of 50 WPM
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment where priorities changefrequently to meet business needs
- Demonstrated ability to provide attention to detail and concern foraccuracy and consistency in results
- Ability to work independently as well as part of a team and focus onresults
- Ability to multi-task
- Ability to learn rules, regulations, and laws in order to meet state,investor, client, and insurer guidelines
- Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client
- Strong analytical and problem solving skills to be used in financialcounseling and evaluation and interpretation of complex information
- Ability to use a dialer system to make/receive phone calls
Working conditions are normal for an office environment. Must have the ability
to attend work and be productive during normal business hours and to work
early, late or weekend hours as needed for successful job performance. Overtime
required as necessary. Some travel may be required.
Overtime – Required
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension — Understanding
written sentences and paragraphs in work related documents.
English Language — Knowledge of the structure and content of the English language
including the meaning and spelling of words, rules of composition, and grammar.
Speaking — Talking to others to convey information effectively.
Active Learning — Understanding the implications of new information for
current and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people
is saying, taking time to understand the points being made, asking
questions as appropriate, and not
interrupting at inappropriate times.
Instructing — Teaching others how to do something.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate
Time Management — Managing one's own time and the time of others.
Writing — Communicating effectively
in writing as appropriate for the needs of the audience.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only
recognizing there is a problem.
Written Comprehension — The ability
read and understand information and ideas presented in writing.
Inductive Reasoning — The ability
pieces of information to form general
rules or conclusions
relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g.,
patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Comprehension — The ability
listen to and understand information and ideas
presented through spoken words and sentences.
Expression —The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another
Speech Clarity — The ability to speak
others can understand you.
Sitting up to 95% of time
Walking up to 5% of
Occasional standing, stooping, kneeling, crouching and reaching