Loss Mitigation Specialist I
LoanCare Servicing Operations
 Chandler, AZ

re you ready to take your career to the next level? LoanCare, one of the top providers in the

mortgage services industry, seeks an individual with a solid work history in

the mortgage or real estate industry, to join our team as an ­­­Loss Mitigation Specialist I. The ideal candidate will enjoy working with clients, both

internal and external; be detail oriented; and is driven to meet tight

deadlines in a fast paced environment. If you are ready for a career and not

just your next job, now is the time to join our team and become a part of

something big.


In this role, you will…

  • Review the Mortgage Assistance Application to determine the
    appropriate solution to the borrowers delinquency
  • Decision applications based on investor guidelines.
  • Calculate borrowers income and expenses to a high standard of
  • Manage a caseload of files including all steps necessary from
    application to modification
  • Accurately and timely update and notate MSP and investor portals
    as applicable
  • Answer phone calls and voicemails in a timely manner


You possess …

  • Mortgage experience in Loss Mitigation, Underwriting,
    Origination or Servicing
  • Meticulous in attention to detail and accuracy in calculations
  • The ability to mulitask in a fast paced environment with the
    ability to meet tight deadlines
  • Excellent verbal and written communication skills
  • Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook


About us …

LoanCare, a ServiceLink company, is a

leading national provider of full service subservicing and interim subservicing

to the mortgage industry and has offered its expertise and best practices in

providing servicing solutions for others since 1991. At the present time,

LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned

loan servicing team with senior managers averaging nearly 30 years of

experience in the mortgage and financial services industry.

LoanCare is an Equal Opportunity

employer. All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, age, disability, protected

veteran status, national origin, or any other characteristic protected by

applicable law.


functions are the basic job duties that an employee must be able to perform,

with or without reasonable accommodation



  • Review loss mitigation package documentation in accordance with
    Regulation X (30 calendar days) to determine if the homeowner qualifies for a
    loss mitigation option; report information to investor, client, insurer
  • Educate homeowners about all loan modification programs, forbearance
    plans, repayment plans, short sales, and deeds in lieu options as applicable
  • Order and review BPO/AVM/appraisal as applicable
  • Calculate income, expenses and escrow advances in accordance with
    departmental and investor/insurer/client guidelines.
  • Accurately and timely update template steps on LMT3 and system notes on
    LMTN to reflect current status of file
  • Order and review title searches as applicable
  • Review and implement according to investor, client, insurer guidelines
    for loan modifications, forbearances and repayment terms, short sales, and deeds
    in lieu
  • For short sales, review marketing strategies, listing history, offer
    activity. Handle counter offers in
    accordance with departmental procedures and investor/insurer/client
  • Request and follow up on foreclosure holds as necessary
  • Submit loss mitigation requests to investor/client/MI for approval as
  • Decline files as directed in accordance with departmental procedures as
    set forth by investor/client/investor/insurer guidelines and send appropriate
    denial letter if homeowner does not qualify for a workout option
  • Prepare and send trial period documents, forbearance plan documents,
    repayment plan agreements, short sale approval
    and closing letters and decline letters as needed
  • Monitor status of repayment plans, forbearance plans, and trial period
    plans and update MSP system and investor system of record with payment records
    as needed
  • Obtain a Mortgage Loan Originator (MLO) license within the first 120
    days of employment and maintain licensure throughout employment*
  • Answer inbound phone calls, return voicemails, escalations, and all
    other requests within 24 hours from receipt.
  • Contact homeowners and real estate agents to provide status of loss
    mitigation files
  • Maintain a caseload of 150 or more files
  • Handle all written and verbal correspondence professionally between the homeowners,
    client, investor, insurer, subordinate lien holders, real estate agents,
    consumer credit counseling services, and foreclosure attorneys
  • Able to react to change productively and handle other essential tasks as
  • All other duties as assigned


will sponsor all licensing related activities with a limit of three duplicate

fees for each individual NMLS MLO exam.



  • High School Diploma or equivalent
  • Minimum of 3 years Collections, Loss Mitigation, or other mortgage
    banking, mortgage servicing or real estate related experience
  • 1 year or more years of mortgage loan origination experience
  • 2 or more years of telephone customer contact experience
  • Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
  • Prefer LPS experience
  • Knowledge of Fair Debt Collection Protection Act
  • Typing speed of 50 WPM
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment where priorities change
    frequently to meet business needs
  • Demonstrated ability to provide attention to detail and concern for
    accuracy and consistency in results
  • Ability to work independently as well as part of a team and focus on
  • Ability to multi-task
  • Ability to learn rules, regulations, and laws in order to meet state,
    investor, client, and insurer guidelines
  • Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client
  • Strong analytical and problem solving skills to be used in financial
    counseling and evaluation and interpretation of complex information
  • Ability to use a dialer system to make/receive phone calls



Working conditions are normal for an office environment. Must have the ability

to attend work and be productive during normal business hours and to work

early, late or weekend hours as needed for successful job performance. Overtime

required as necessary. Some travel may be required.


Overtime – Required

as necessary

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding

written sentences and paragraphs in work related documents.

English Language — Knowledge of the structure and content of the English language

including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for


current and future problem-solving and decision-making.

Active Listening — Giving full attention to what other people

is saying, taking time to understand the points being made, asking

questions as appropriate, and not

interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate


Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively

in writing as appropriate for the needs of the audience.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that

make sense.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only

recognizing there is a problem.

Written Comprehension — The ability


read and understand information and ideas presented in writing.

Inductive Reasoning — The ability

to combine

pieces of information to form general

rules or conclusions




relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g.,

patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability


listen to and understand information and ideas

presented through spoken words and sentences.


Expression —The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another


Speech Clarity — The ability to speak



others can understand you.


Sitting up to 95% of time

Walking up to 5% of


Occasional standing, stooping, kneeling, crouching and reaching