loan modification agreements. Validate the mathematical calculations and the
accuracy of the loan information within the loan modification agreements. Prepare overnight packages and ensure
documents are mailed. Upon receipt of the executed documents, update loss
mitigation workstation steps and notes and prepare and submit system change
documents to Special Loans. Ensure loan modifications are recorded based on
client/investor guidelines. Validate
accuracy of system changes. Ensure all documents are submitted timely to
DUTIES AND RESPONSIBILITIES
- Draft loan modification agreements
- Prepare system change forms
- Validate mathematical calculations are accurate on all documents
- Validate loan information, demographic information, and client/investorinformation is accurate on all documents
- Prepare mailing labels for overnight packages
- Upon receipt of executed documents, validate all signatures have beencompleted, dated, and notarized and are submitted to Management for finalsignatures and notarization
- Accurately and timely update steps on LMT3 and system notes on LMTN toreflect current status of file
- Ensure Foreclosure close and bill task is opened
- Complete updates to investor systems- FNMA- HSSN, FHLMC- submission toFHLMC settlement
- Validate servicer/holder on all FHA files
- Submit system change forms to Special Loans
- Open all tasks to Investor Accounting, Special Loans, Escrow, and Claimsas required
- Process payment reversals to ensure modification system changes areprocessed accurately as needed
- Submit modifications to ServiceLink recording department
- Follow up on status of documents sent to recording
- Send partial claims to FHA vendor and track to ensure FHA vendor’sreceipt of recorded partial claims documents
- Request pool buyouts from clients as needed
- Mail accurate and executed loan modification documents to clients,borrowers, and investors as needed
- Submit all required documents to Claims department
- Respond and return voicemails, escalations and all otherrequests within 24 hours from receipt
- Handle all written and verbal correspondence professionally between theborrowers, client, investor, insurer, subordinate lien holders, real estateagents, consumer credit counseling services, and foreclosure attorneys
- Able to react to change productively and handle other essential tasks asassigned
- All other duties assigned
- High School Diploma or equivalent required
- Minimum of 2 years Collections, Loss Mitigation, or other mortgage banking,mortgage servicing or real estate related experience
- Strong mathematical aptitude- ability to calculate loan modificationcalculations
- 2 or more years of telephone customer contact experience
- Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
- Knowledge of Fair Debt Collection Protection Act
- Typing speed of 60 WPM
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment where priorities changefrequently to meet business needs
- Demonstrated ability to provide attention to detail and concern foraccuracy and consistency in results
- Ability to work independently as well as part of a team and focus onresults
- Ability to multi-task
- Ability to learn rules, regulations, and laws in order to meet state,investor, client, and insurer guidelines
conditions are normal for an office environment. Ability to attend work and be
productive during normal business hours and to work early, late or weekend
hours as needed for successful job performance. Over time required as
Essential functions are the
basic job duties that an employee must be able to perform, with or without
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension — Understanding
written sentences and paragraphs in work related documents.
English Language — Knowledge of the structure and content of the English language
including the meaning and spelling of words, rules of composition, and grammar.
Speaking — Talking to others to convey information effectively.
Active Learning — Understanding the implications of new information for
current and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people
is saying, taking time to understand the points being made, asking
questions as appropriate, and not
interrupting at inappropriate times.
Instructing — Teaching others how to do something.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate
Time Management — Managing one's own time and the time of others.
Writing — Communicating effectively
in writing as appropriate for the needs of the audience.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only
recognizing there is a problem.
Written Comprehension — The ability
read and understand information and ideas presented in writing.
Inductive Reasoning — The ability
pieces of information to form general
rules or conclusions
relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g.,
patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Comprehension — The ability
listen to and understand information and ideas
presented through spoken words and sentences.
Expression —The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another
Speech Clarity — The ability to speak
others can understand you.
Sitting up to 95% of time
Walking up to 5% of
Occasional standing, stooping, kneeling, crouching and reaching
EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY
LoanCare, its affiliates and
subsidiaries, is an Equal Opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, disability, protected veteran status, national origin, sexual
orientation, gender identity or expression (including transgender status),
genetic information or any other characteristic protected by applicable law.