Loss Mitigation Closer
LoanCare Servicing Operations
 Chandler, AZ

JOB SUMMARY

Draft

loan modification agreements. Validate the mathematical calculations and the

accuracy of the loan information within the loan modification agreements. Prepare overnight packages and ensure

documents are mailed. Upon receipt of the executed documents, update loss

mitigation workstation steps and notes and prepare and submit system change

documents to Special Loans. Ensure loan modifications are recorded based on

client/investor guidelines. Validate

accuracy of system changes. Ensure all documents are submitted timely to

claims.

ESSENTIAL

DUTIES AND RESPONSIBILITIES

  • Draft loan modification agreements
  • Prepare system change forms
  • Validate mathematical calculations are accurate on all documents
  • Validate loan information, demographic information, and client/investor
    information is accurate on all documents
  • Prepare mailing labels for overnight packages
  • Upon receipt of executed documents, validate all signatures have been
    completed, dated, and notarized and are submitted to Management for final
    signatures and notarization
  • Accurately and timely update steps on LMT3 and system notes on LMTN to
    reflect current status of file
  • Ensure Foreclosure close and bill task is opened
  • Complete updates to investor systems- FNMA- HSSN, FHLMC- submission to
    FHLMC settlement
  • Validate servicer/holder on all FHA files
  • Submit system change forms to Special Loans
  • Open all tasks to Investor Accounting, Special Loans, Escrow, and Claims
    as required
  • Process payment reversals to ensure modification system changes are
    processed accurately as needed
  • Submit modifications to ServiceLink recording department
  • Follow up on status of documents sent to recording
  • Send partial claims to FHA vendor and track to ensure FHA vendor’s
    receipt of recorded partial claims documents
  • Request pool buyouts from clients as needed
  • Mail accurate and executed loan modification documents to clients,
    borrowers, and investors as needed
  • Submit all required documents to Claims department
  • Respond and return voicemails, escalations and all other
    requests within 24 hours from receipt
  • Handle all written and verbal correspondence professionally between the
    borrowers, client, investor, insurer, subordinate lien holders, real estate
    agents, consumer credit counseling services, and foreclosure attorneys
  • Able to react to change productively and handle other essential tasks as
    assigned
  • All other duties assigned

MINIMUM

QUALIFICATIONS

  • High School Diploma or equivalent required
  • Minimum of 2 years Collections, Loss Mitigation, or other mortgage banking,
    mortgage servicing or real estate related experience
  • Strong mathematical aptitude- ability to calculate loan modification
    calculations
  • 2 or more years of telephone customer contact experience
  • Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
  • Knowledge of Fair Debt Collection Protection Act
  • Typing speed of 60 WPM
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment where priorities change
    frequently to meet business needs
  • Demonstrated ability to provide attention to detail and concern for
    accuracy and consistency in results
  • Ability to work independently as well as part of a team and focus on
    results
  • Ability to multi-task
  • Ability to learn rules, regulations, and laws in order to meet state,
    investor, client, and insurer guidelines

WORK

CONDITIONS

Working

conditions are normal for an office environment. Ability to attend work and be

productive during normal business hours and to work early, late or weekend

hours as needed for successful job performance. Over time required as

necessary.

Essential functions are the

basic job duties that an employee must be able to perform, with or without

reasonable accommodation.

ESSENTIAL FUNCTIONS

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding

written sentences and paragraphs in work related documents.

English Language — Knowledge of the structure and content of the English language

including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for

both

current and future problem-solving and decision-making.

Active Listening — Giving full attention to what other people

is saying, taking time to understand the points being made, asking

questions as appropriate, and not

interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate

one.

Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively

in writing as appropriate for the needs of the audience.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that

make sense.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only

recognizing there is a problem.

Written Comprehension — The ability

to

read and understand information and ideas presented in writing.

Inductive Reasoning — The ability

to combine

pieces of information to form general

rules or conclusions

(includes

finding

a

relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g.,

patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability

to

listen to and understand information and ideas

presented through spoken words and sentences.

Oral

Expression —The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another

person.

Speech Clarity — The ability to speak

clearly

so

others can understand you.

PHYSICAL DEMANDS

Sitting up to 95% of time

Walking up to 5% of

time

Occasional standing, stooping, kneeling, crouching and reaching

EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY

LoanCare, its affiliates and

subsidiaries, is an Equal Opportunity employer. All qualified applicants will

receive consideration for employment without regard to race, color, religion,

sex, age, disability, protected veteran status, national origin, sexual

orientation, gender identity or expression (including transgender status),

genetic information or any other characteristic protected by applicable law.

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