Desktop Support Engineer
BRYCON Construction
 Chandler, AZ

Responsibilities:

  • Responding to client support requests
  • Contacting clients to find out the nature of the problem
  • Traveling to the client’s location or connecting via remote link
  • Troubleshooting hardware and software issues
  • Installing and maintaining hardware and computer peripherals
  • Installing and upgrading operating systems and computer software
  • Troubleshooting networking and connection issues
  • Advising on software or hardware upgrades
  • Providing basic training on computer operation and management
  • Completing service requests/documenting incident/problems/tasks
  • Help writing both technical documents for helpdesk as well as step by step technical documents for end users
  • Maintain both user and computer accounts in Active Directory
  • Respond to P1, P2, P3, P4 incidents as per the SLA policy for each one

Qualifications:

  • Bachelor’s degree in Computer Science or Information Technology, OR 5+ years of relevant experience
  • Ability to pass pre-employment drug screen and ten-year background check
  • Reliable transportation, favorable driving record, and valid Drivers License
  • Minimum A+ certification
  • Proven work experience as Desktop Support Engineer or Support Technician
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
  • Knowledge of popular operating systems, software applications, and remote connection systems
  • Ability to solve complex hardware and software issues
  • Ability to travel and work after hours when necessary
  • Excellent interpersonal skills
  • Good written and verbal communication skills