Manager Technology Service Desk

Hazelden Betty Ford Foundation Center City, MN
Overview

The Hazelden Betty Ford Foundation is the world's leading organization singularly dedicated to combating addiction to alcohol and drugs with a full continuum of services.

Over the course of a year, we:

* Serve over 15,000 patients annually through treatment centers in Minnesota, California, Illinois, Oregon, New York, and Florida

* Educate over 600 professionals through our accredited Hazelden Graduate School of Addiction Studies, Professionals in Residence program and Summer Institute for Medical Students.

* Provide publishing books and materials for over 32,000 publishing customers

* Provide prevention services to over 50,000 students across the United States and the world

One of our key strategic objectives is people - our employees are essential in the process of propelling our organization forward to meet the challenges and opportunities ahead. Are you ready to excel in these challenges and opportunities? Do you possess the qualities below? Join Our Team!

What are we looking for?

* Individuals with a Client, Customer, and/or Stakeholder Focus

* Results-oriented attitude

* Interpersonal Skills and Teamwork

* Courage and Commitment

* Adaptability and Learning Agility

What do we offer?

* Excellent Pay

* Competitive Benefits (health, dental, vision, etc)

* Paid Time-Off

* Training Opportunities

* Retirement Savings Plan with Employer Match

* On-site gym

* Tuition Reimbursement

Diverse individuals encouraged to apply. Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

Responsibilities

As the Manager of the Technology Service Desk you will:

* Develop, implement and monitor technology service management processes to maintain high quality technology support processes.

* Provide leadership to support a well-qualified, empowered, informed and productive workforce.

* Participate in the development and management of IT budgets and contracts.

Qualifications

Required

* Bachelor's degree in a technical field or equivalent experience

* Minimum five years' directly related experience

* Minimum one year of leadership responsibility (hiring, termination, performance management, goal setting, etc)

* Prior experience developing service delivery expectations, managing stakeholder interests, measuring results, and refining processes.

* Broad knowledge of the technology services industry

Preferred

* Prior experience in health care, publishing or eduction

* Prior project management experience

* ITIL Certification