ESSENTIAL FUNCTIONS

· Answer help desk phone and input support issues into tracking system.

· Troubleshooting and repair PC software and hardware issues.

· Setup and installation of personal computers.

· Knowledge of Microsoft Windows 10.

· Deploy operating system image to PC’s.

ADDITIONAL FUNCTIONS

· Assist Network Administrator & Security Administrator with installation and maintenance of routers, switches, servers,

cabling, phones, and other network gear as needed.

· Diagnose printer malfunctions and notify third party managed print provider.

· Support rotating on call schedule.

· Other duties as assigned.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

· Minimum of high school graduate or equivalent.

· Minimum one (1) year of hands on experience supporting personal computers in a business environment.

· Solid understanding of personal computer systems and software.

· Experience with Microsoft Windows 10 operating systems, Microsoft Office and antivirus software.

· Ability to learn Caterpillar and third party software applications.

· Ability to learn and adapt quickly to new developments in personal computer technology

· Professional oral and written communication skills required.

· Company supplied MSHA training may be required to support users at mine site locations.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

· Material and equipment directly used: Personal computer, computer terminal, and peripherals.

· Office environment requiring professional dress and appearance.

· Sit 6-8 hours.

· Use hand for repetitive fine manipulation.

· Viewing computer screens for extended periods.

· Must be able to lift up to 50 pounds.

· Climb several flights of stairs.