Technical Support and Implementation Specialist

SupplyPoint Systems Cary, NC

SupplyPoint Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SupplyPoint Systems complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

SupplyPoint Systems is looking for a P/T Technical Support and Implementation Specialist to join our team in Cary, NC

Overview

Provides basic and advanced technical support to customers via email, phone, and other methods. Possesses a thorough understanding and knowledge base of the organization's products and services; however, escalates more complex issues. Relies on instructions and pre-established guidelines to perform the functions of the job.

Responsibilities:

  • Problem solving: Ability to identify, assess and resolve technical IT and software problems, provide problem resolution and timely escalation if necessary
  • Customer Service: Provide quality customer support that is effective and efficient in satisfying customer at all times
  • Communication/Influence: Effective communication with diverse team and customer base
  • Self-Development Oriented: Strong desire to improve and develop new skills

  • Requires an associate’s degree or equivalent and 0-3 years of experience in the field or in a related area.
  • Excellent troubleshooting and diagnostic skills.
  • Clear and effective written and verbal communication.
  • Basic PC and Network Knowledge.
  • Has knowledge of commonly-used concepts, practices, and procedures within the technical support arena.

SupplyPoint Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SupplyPoint Systems complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

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