IT OPS Engineer

Medfusion Cary, NC
IT OPS Engineer

Medfusion, Inc. located in Cary, North Carolina helps medical practices improve their practice efficiency; manage increasing cost pressures - all the while improving patient satisfaction. In addition, Medfusion's patient-to-provider solutions extend the value of an electronic health record, or EHR, giving patients timely electronic access to their information. Both providers and patients find significant value in establishing an electronic relationship. A recent survey showed that patients increasingly want online access for their healthcare information. Medfusion is a driving force in improving healthcare for all.


Are you hungry and talented, tech-savvy and hard-working? Do you like to make an impact in small companies? Do you want to influence the current and future state of delivering healthcare to the consumer? We are changing the way healthcare is delivered to make people healthier and save them money.

Come join Medfusion as an IT OPS Engineer. We are looking for creative problem-solvers with a passion for innovation to join our team and revolutionize health care. We are the industry leader in advancing provider and patient communication through online services.


* Applies full understanding of the business, the customer, and the solutions that a business offers to effectively design, develop, and implement operational capabilities, tools and processes that enable highly available, scalable & reliable customer experiences

* Implements repeatable and maintainable procedures

* Develops and maintains automated, zero-downtime deployment capability in an always-on SaaS environment

* Manages monitoring solutions to aid in the rapid notification and resolution of incidents

* Drives improvement within and across teams

* Can support an On-Call schedule for Operations

* Owns received ticket from first contact up to resolution, whether directly resolved or through within the team


The successful candidate must have all the following requirements:

* 3+ years experience with RHEL v5 (and newer) (command line)

* 5+ years related Sys Admin/Ops Engineer experience

* 3+ years troubleshooting relevant OS (e.g. Linux, Windows Server, UNIX, MAC) and associated infrastructure services


* Experience managing and maintaining Windows active directory

* Experience with Windows Server 2008 R2 and newer

* Scripting (bash, Python, .vbs, .bat, PERL, Ruby) experience (must be able to read)

* Experience supporting a SaaS offering

* Provide ongoing support and troubleshooting as required

* Experience deploying and supporting VMWare servers and clusters

* Design & configure monitoring with meaningful and actionable alerts using Nagios, Splunk or similar tools

* Completion of routine service and incident requests within Service Level Objectives

* Maintain capabilities for zero-downtime

* Develop living playbooks to improve repeatability and reduce incidents

* Reporting on applications performance, availability, reliability, etc.

* Implement process improvements and enhanced operational efficiencies

* Must have solid knowledge of OSI model and LAN switching principles

* Good communication and interpersonal skills

* BS in Computer Science or related field or equivalent combination of education, training and experience

Additional Experience

* Experience with Windows 7 (and higher) support

* Experience with Apache Web Services, Load Balancing and ReWrite Rules

* Experience with JBoss, Oracle, and Cold Fusion environments is a bonus

* Experience with Jenkins and Ansible or other automation tools is a big plus

* Technically competent with networking technologies (e.g., routers, switches, firewalls, VLANs, ACLs, etc.) and able to install and configure network and security devices is preferred.

* F5 global and local load balancers, security components such as ASA Firewalls, IDS/IPS devices, and VPNs is a big plus

* Development of performance and capacity plans (operational capacity and load requirements)

* Technical design and implementation plans for application disaster recovery, migration, roll-back plans, expansion, routine deployments, and system upgrades

* Experienced working knowledge of backend NetApp storage is a plus

* Managing or implementing backup strategies (appliance, VM, NetApp, File System) is a plus

* ITIL / ITSM process experience and understanding is helpful

* Experience with Mesos is a plus