Clinic Assistant - Veterinary/Customer Service

VIP Petcare is a fast paced, innovative company looking for honest, professional team members who have a passion for pets and the people who love them. We provide a wide variety of preventative pet care services through our community clinics.

We are currently looking for a Veterinary Clinic Assistant to join our growing team! The Clinic Assistant is responsible for providing superior customer service to all clients and support to Veterinarians.

Essential Functions/Job Duties:

* Provide customer service to clients by answering questions and assisting them through the clinic process

* Make recommendations for services and products to clients based on their pet's lifestyle

* Achieve Goals as set by your Field Operations Manager including dollars per pet, pets per clinic, preferred product and microchips sold.

* Process payments and review paperwork with clients

* Scan pets for microchips

* Dispense and properly label medications

* Restrain pets for vaccinations, blood draws and other procedures

* Prepare canine and feline vaccines, as well as blood and fecal samples

* Clean up after pets including saliva, urine, feces, and vomit

* Drive van to and from clinics responsibly; load and unload the vans upon arrival and departure

* Establish and maintain effective relationships with clients and partners

* Live our values and reinforce our brand promise with our partners, clients and team members

* Other duties as assigned

Computer skills:

* iPad

Reporting structure:

* Field Operations Manager and/or Assistant Field Operations Manager; takes direction from Rig Supervisor

License and Certifications:

* Valid Driver's License required

Education and Training:

* High School Diploma or equivalent required

* Previous customer service or sales experience preferred

* Must be 18 years of age or older

* Safe driving record

Skills and Aptitudes:

* Present professional appearance and positive conduct

* Punctuality and dependability highly valued

* Knowledge of basic sales principles and application while making recommendations to clients

* Genuine ability to articulate VIP brand communications in a positive manner

* Knowledge of principles and processes for providing customer service

* Critical thinking skills

* Independent judgment and decision-making skills

* Detail oriented, ensuring accurate and reliable work product

* Strong verbal and written communication skills

* Ability to work within a team to meet team goals and objectives

* Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals

* Able to work independently without direct supervision

* Strong organizational, problem-solving and analytical skills

* Ability of adapt to changing priorities

* Ability to switch focus rapidly in a fast-paced environment

* Reliable transportation to office

* Must successfully pass criminal background check and motor vehicle record check


* Must enjoy and be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary

* Ability to drive motor vehicles for long hours and in various terrain and weather conditions

* Large percentage of work day may be spent in vehicle

* Sit for prolonged periods of time

* Work for prolonged periods of time at a desk utilizing a computer

* Work for prolonged periods of time in the field, including 12-14 hours days on occasion

* Fast-paced, fluid work environment

* Lift up to 150 pounds assisted

* Ability to lift up to 50 pounds without assistance

* Stand/walk/move about for prolonged periods of time while at a clinic

* Schedule includes varied days and times, including most weekends, with occasional overnight and some holiday work

* Some outdoor clinic work and activities may be necessary

Benefits for Part-Time Employees:

* 401(k) Retirement Plan with Matching!

* Employee Discounts

Starting Pay

* $13.00/hour

VIP Petcare is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.

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