Table Games Dealer, On Call

Umpqua Indian Development Corporation Canyonville, OR
POSITION PURPOSE:

Dealing a variety of Table Games offered at Seven Feathers Casino Resort in a friendly and professional manner, ensuring superior service to the Resort guest, and encouraging return business.

ESSENTIAL FUNCTIONS:

* Handles customer transactions for buying into the Blackjack, 3 Card Poker, 4 Card Poker, Pai Gow and Let it Ride Games and paying off the winning hands accurately.

* Verifies all fills and credits delivered to the table.

* Applies knowledge of dealing procedures including house and collection rules so as to preserve the security and integrity of table games.

* Deals and controls games according to departmental policies, procedures, and Internal Controls. Reports any irregularities to management.

* Remains current on all regulations, Internal Controls and Title 31 Rules.

* Encourages positive atmosphere at the table. Encourages play when appropriate during slow periods.

* Interacts with guests in a welcoming, friendly, energetic and cheerful manner.

* Promotes company services and Players Club Programs.

* Assists guests with game questions and inquiries in a friendly positive tone.

* Attends training courses such as, Title 31, Guest Service Standards, and any other required training by the casino.

* Addresses customer issues, concerns and suggestions, or refers them to management.

* Provides constructive input to foster process improvement within the department.

QUALIFICATIONS:

* High School Diploma or GED Certificate required.

* Certification from dealing school preferred.

* 6 months of dealing cards in a professional gaming facility or successful completion of an in-house card class required.

* Intermediate knowledge and experience in multiple card games required.

* Basic knowledge of all current house procedures preferred.

* Ability to pass an audition for specified games as dictated by need.

* Basic mathematical skills essential.

* Able to read and comprehend written instructions.

* Excellent verbal and interpersonal communication skills.

* Ability to handle multiple priorities and tasks in a fast paced environment.

* Ability to work positively within constantly changing internal and external environments.

* Must be able to maintain composure and make effective decisions in stressful situations when dealing with challenging circumstances.

* Able to work a flexible schedule according to business needs, including evenings, weekends and holidays.

* 21 years of age or older.

* Must be able to obtain a Class III Gaming License.

* Maintain a neat, clean, and well-groomed appearance at all times (specific standards available).

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