Rooms Division Manager

Umpqua Indian Development Corporation Canyonville, OR
POSITION PURPOSE:

Responsible for assisting the Director of Hotel Operations in providing quality hotel service for the guests of the Hotel while maintaining a profitable operation. Also assists in staff training, guest relations, policy and procedure enforcement and the overall quality control of the Hotel. Oversees daily operations of the Front Desk, Reservations, Housekeeping, Laundry, Concierge, Guest Services and Recreation departments.

ESSENTIAL FUNCTIONS:

* Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.

* Assists in hiring, coaching developing hotel employees.

* Ensures that the hotel is staffed with professionals to provide quality service for the guests.

* Inspects guest's rooms, public access areas and outside grounds for cleanliness and appearance.

* Maintains current and comprehensive understanding of all laws and regulations.

* Resolves guest concerns, correspondence and considers their suggestions or refers them to the Director of Hotel Operations in a continuous effort to provide superior hotel guest services.

* Review each department's weekly payroll to assure all departments are operating within parameters.

* Review each department's weekly schedules to make certain proper staffing levels are met.

* Initiate and review policies and procedures for the various departments.

* Review and proof each employee performance appraisal.

* Maintain effective employment practices in the supervision of employees to include hiring, progressive discipline, coaching, training and separations with supervision.

* Resolve any internal or external guest issues or concerns that require or request manager involvement.

* Review all personnel action, request to hire and internal counseling forms.

* Special projects and assignments appointed by the Director of Hotel Operations.

* Prepares budget in conjunction with Hotel Director and is accountable for managing within the annual hotel operating, capital and headcount guidelines.

* Maintains confidentiality and discretion in all areas; including the dissemination of trade secrets, planning and promotional procedures and customer information files.

* Conducts formal evaluations within 7 days of the due date. Provides ongoing informal evaluations giving staff constructive feedback.

* Other duties as assigned.

Department specific duties performed on a daily, weekly or monthly basis

Front Office:

* Monitor back office functions that include receivable, front office and payable accounts.

* Create forms, charts and graphs that assist in the operational functions of the front office.

* Assist with input and revision of all group, tour bus, function and special event room block information.

* Maintain travel agent account reconciliation and monthly commissions disbursement.

* Assist in training to assure quality, efficiency and standards are met.

* Assist in Front Office functions (i.e. check-ins, check-outs and reservations) during times of high volume or insufficient staffing.

Housekeeping:

* Work with the Head Housekeeper on a daily basis assisting with housekeeping functions.

* Review weekly operational supply inventory charts. Recommend quantities for orders.

* Contact vendors when looking for new products and pricing quotes.

* Assist in the training and development of new and more efficient cleaning methods.

* Assist in inspecting rooms during times of high volume or insufficient staffing.

* Assist with VIP/Turndown Service during times of high volume or insufficient staffing.

* Create forms, charts and graphs that assist in the operational functions of the department.

Guest Services/Valet:

* Assist in the parking and retrieving of guest vehicles during times of high volume or insufficient staffing.

* Observe daily functions periodically to assure procedures are being abided by.

* Create forms, charts and graphs that assist in the operational functions of the department.

Concierge/Bell Staff:

* Assist in Bell Staff functions during times of high volume or insufficient staffing.

* Contact vendors for products and services.

* Create forms, charts and graphs that assist in the operational functions of the department.

Laundry:

* Monitor to assure quality, efficiency and standards are met.

* Create forms, charts and graphs that assist in the operational functions of the department.

QUALIFICATIONS:

* High School Diploma or a GED Certificate required. Associates Degree; or an equivalent amount of education and work history considered.

* 2 years hotel supervisory experience; working knowledge of Hotel Property Management Systems (automated) required.

* 21 years of age or older.

* Excellent organizational, verbal, interpersonal, and customer relation skills.

* Must be analytical and have excellent mathematics skills.

* Intermediate computer skills in Microsoft Word, Excel and Outlook.

* Ability to work weekends, holidays and evening hours as business demands.

* Must be able to obtain a Class III Gaming License.

* Employee must maintain a neat, clean, and well-groomed appearance at all times (specific standards available).

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