IT Support Specialist

Trillium Brewing Company LLC Canton, MA
Trillium Brewing Company is hiring!

Trillium Brewing Company is expanding and hiring an IT Technician into the family. In this newly created role, the IT Technician will assist with technical support and problem resolution across multiple locations. This is an amazing opportunity to join a rapidly expanding, family-run brewery and bring your expertise into the world of craft beer!

Responsibilities and Duties:

* Respond to and resolve tech help requests in a timely manner

* Troubleshoot end user hardware/software problems, respond accordingly and escalate as needed

* Onboard, set up and maintain end user workstations

* Work to minimize the presence of spam, spyware, malware and viruses across all systems

* Set up/maintain: VoIP phones, media capabilities in conference/meeting rooms, and printers

* Purchasing including workstations, software, and IT supplies

* Assist in research and implementation of new equipment and services

* Other duties as assigned, backup scheduling & security evaluations

Qualifications and Skills:

* Associates degree in computer related field or equivalent work experience required

* 4 years IT related experience required

* Help Desk or computer customer service experience required

* Must have demonstrated experience managing and troubleshooting: Microsoft Office 365, Google Apps and Windows 10 Professional

Benefits:

* Medical and dental plans (with employer contributions)

* 401k plan

* Paid time off

* Free Trillium merch and beer

* Discounted merch

* Perk and philanthropy programs

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