SHC - Unit Service Aide, 32 hrs/wk, Day Rotating Shift
Spaulding HospitalBoston & Cambridge
 Cambridge, MA


Assist in providing support services to the interdisciplinary care team and patients through activities related to cleaning, stocking, clerical duties, transport, and one-to-one monitoring of patients under the direction of a licensed nurse.

Key Responsibilities

  • Cleaning of patient rooms, common areas, and equipment on the patient care unit are completed per established standards.
  • Errands are carried out as requested per established guidelines.
  • Patient supplies and equipment are stored in accordance with infection control and safety policies.
  • Daily supplies are distributed for direct caregivers to meet patient needs.
  • Telephone is answered and requests addressed per established standards.
  • Patient equipment is readied for transport and patient is taken to destination.
  • Equipment and supplies are transported within the patient care unit and other departments to meet established need.
  • Meal tray assistance is provided to ensure efficiency with distribution, set up, and removal.
  • Unoccupied beds are made per established guidelines.
  • Patients are assisted with operation of television, telephone and other equipment in the patient room.
  • Patients at risk for safety issues are monitored per established guidelines.
  • Room preparation assistance is provided in anticipation of new admission.
  • Additional department, organization, or network activities are completed per established objectives.
  • PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

Qualifications and Experience



  • High School Diploma or equivalent.
  • Successful completion of all competencies required for the Unit Service Aide within 3 months of employment.

Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)


  • Effective verbal, electronic and written communications skills using the English language.
  • Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
  • Maintain variable work schedule to meet department needs. (evenings and nights, holidays, weekends and travel).


  • Highly developed communications and interpersonal skills, working with diverse population.
  • Work independently, be self-directed and contribute as a member of a team.
  • Anticipates challenges and develops and implements strategies for addressing them.
  • High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
  • Attention to detail.