Principal Software Support Engineer
 Cambridge, MA

Position Description

Meet Our Team:

As part of the Global Customer Support organization, the Principal Software Solutions Engineer provides a frontline, leading edge environment to learn and apply your knowledge by helping our customers operate their Pegasystems solutions with the best experience possible. With our global operation you will be working with customers in many countries and industries. The experience you will gain will provide a great foundation for your career as you witness our customers transform their businesses.

Picture Yourself at Pega:

In this role you will interact with customers and partners at senior levels to act as a trusted advisor to support Pega technology, gain insight and understand the customer needs and solutions. Our customers are the largest and most successful in their respective industries. Ultimately, your success is judged by the success of those customers in deriving real world business value as shown by repeat business and increased adoption.

What You'll Do at Pega:

  • Support customer teams and Pega partners to deliver first-class response in time critical situations.
  • Provide engineering support and solutions to professional services, technical and business teams
  • Work with Engineering and Application teams to research responses to well qualified challenges
  • Provide triage leadership, guidance and status in accordance with Pega's service level agreement

Who You Are:

  • You are a full stack software engineer who excels at complex problem solving and working directly with client stakeholders. With a broad technical background, you enjoy being challenged and the puzzle of getting to the root of application issues.
  • 10+ years of experience in a related capacity such as Software Engineer, Professional Services or Solution Consulting
  • In-depth knowledge of Java development and J2EE architecture
  • Proficiency in a range of relational and noSQL databases
  • Hands-on experience with Linux/Unix based operating systems

What You've Accomplished:

  • Analyzed and resolved enterprise software issues
  • Supported internal and/or external stakeholders
  • Developed strong analytical and problem solving skills and the ability to quickly differentiate between problems caused by hardware, operating systems software, application programs, or network failures

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay

    • bonus incentive, employee equity in the company

Job ID: 8800