Operations Specialist, Boston
 Cambridge, MA
What is Snackpass 🤔

Snackpass is an app students use every day to order ahead at restaurants, collect points, send gifts, and unlock discounts with friends.

We launched at Yale a year and half ago and in just two months 80% of the campus was using Snackpass. Since then, we've scaled to 10+ campuses and $8M/yr of sales while remaining a scrappy team of 10.

Unlike most other food-ordering apps, we focus on pickup. Not only is the takeout market 5x greater than delivery, but usage is much greater: our users Snackpass breakfast, lunch, and dinner on a daily basis.
The restaurant industry is moving towards order ahead — see Chipotle, Starbucks, Sweetgreen, Shake Shack.

However, the app every one will use in the future will be an aggregator of all local restaurants rather than a single restaurant. Snackpass is that app.

We're looking for someone to help operate Snackpass at our campuses and deliver the super convenient experience that keeps students coming back.

Job Description

Our success depends on making sure Snackpass partner restaurants are equipped to deliver the best pickup experience to our customers. We are looking for an Operations Specialist to join our Launch Ops team and help us keep Harvard and Boston College in top shape.

The Operations Specialist is in charge of setting up, maintaining, and checking-in on restaurants and making sure they have all the resources for success.

What You'll Do

Set up: we're constantly adding new restaurant partners onto our platform, and these new restaurants need to be set up with the equipment and training to go live in app. Operations Specialists will spearhead the setup process
Maintenance: Operations Specialists are responsible for fixing tablets, replacing equipment, and making sure each restaurant has all the requisite Snackpass resources
Supervise: Operations Specialists check in at restaurants to supervise that promotions are running smoothly and to ensure a high standard for customer experience
Support: Operations Specialists support the Launch Ops team in launch and marketing plans

What We're Looking For
- Highly motivated and self-managing
- Organized, thorough, and attentive to detail
- Able to prioritize and juggle a variety of tasks