Account Manager (LA)

Oscar Health Insurance California, MD
Hi, we're Oscar.

We are changing how health insurance works. Our goal is to make health insurance simple, transparent and human. We need your help to do so. We brought together leaders from top technology, service and healthcare companies to work side by side to disrupt health insurance. The result? Better people, better ideas, and better healthcare.

About the Role:

Our Account Managers work closely with our Sales Executives to support Oscar's distribution channels. Account Managers will work with key business partners to resolve inbound issues quickly and professionally. To do this, Account Managers need to have broad knowledge of Oscar's products, policies and processes and be able to cut through complex issues to serve our small business clients.

Simply put, we want Oscar to be the easiest carrier for employers and brokers to work with, and Account Managers are the front line in making that happen. This position is based in our Culver City office and will serve business throughout LA and Orange Counties.

Responsibilities:

* Handle inbound calls and emails from some of Oscar's most important business partners (General Agents [GAs], brokers, and employer groups) resolving issues as efficiently and accurately as possible.

* Understand Oscar's small business plans, benefits and networks and the tools we've created across all our markets.

* Coach our business partners on how to self-serve using Oscar's online tools to address issues themselves.

* Work with Oscar's Eligibility, Billing, and Member Services to resolve complex issues

* Build Oscar's reputation for responsiveness, expertise, and efficiency.

* Think critically about all processes involved and identify opportunities to make the more efficient and effective.

* Present to audiences of varying size explaining Oscar and plan benefits

* Meet with key small business clients regularly to make sure they are satisfied with our products and services

* Cultivate relationship with external partners and build a strong reputation as a representative of Oscar and our Sales organization

About you:

* You love providing great service and building a reputation for excellence.

* You are excited by the challenges of working in a constantly evolving, high-growth start up.

* You have strong presentation skills

* You are comfortable with some travel (less than 25%)

* You are licensed to sell health insurance in California.

* Health insurance experience a plus.

* Multilingual individuals are encouraged to apply

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare -- an experience made whole by your unique background and perspectives.

Pay Transparency Policy: Oscar's Pay Transparency Policy ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.