SharePoint Administrator

Ricoh Americas Corporation Caldwell, NJ

The SharePoint Administrator is a career level position in Ricoh USA. It is a fully qualified technical professional capable of administrating customer facing, hosted, Multi-Tenant, SharePoint Solutions for Ricoh. Assumes full responsibility for the provisioning, customer on-boarding and administration of SharePoint 2013 Sites, User/Groups, Workflows/Scripts, PowerBI and ADFS/AD related objects related to Ricoh's hosted service offerings. This position will also provide 2nd level technical support to our Help Desk.


* Gain comprehensive knowledge of the current hosted Multi-Tenant SharePoint Server environment currently deployed for our Services Offerings

* Review the Pre-Sales Checklists for new customers. Provide feedback when necessary to sales/design teams

* Provision new sites/customers and in AD/ADFS based on SSO or NON-SSO requirements

* Provision Users/Groups based on Pre- Sale Checklists in SharePoint and AD for NON-SSO customers

* Create/Setup (Doc Libs) per Site and deploy workflows for each.

* Deploy scripting associated for user-initiated approvals, record transfers to different libraries, export/import scripting for 3rd party services

* Provision PowerBI Dashboards for each customer into a SharePoint Portal

* Customize Sites/Portal with Customer Logos and settings, workflows and scripts

* Maintain Portal functions and updates as required

* Work closely with Ricoh Network Operations Center to perform server maintenance routines and day to day functions as needed

Provide advanced SharePoint Administrative Support:

* Review and comprehend documentation of currently deployed SharePoint Hosted Services. Work with Engineering to understand design, development and architecture

* Identify problems and create a plan to correct critical issues within current environment and on an ongoing basis

* Utilize relevant technologies and procedures to maintain application integrity

* Accepts escalated calls for complex problems, resolve using available vendor resources.

* Provide deep subject matter expertise.

* Documents problems and fixes on production event tracking servers and ensures it is communicated to others as required.

* Identifies skills and/or resources required to solve problems and escalate as necessary.

* Has comprehensive understanding of SharePoint environments.

* Acquire, maintain and expand knowledge base of current SharePoint technologies.

Supports Help Desk Teams by providing technical information:

* Applies technical knowledge and expertise to troubleshoot Hosted SharePoint/ADFS/AD/PowerBI Services

* Participates in developing account strategies and problem resolutions when engaged.

* Analyzes and documents customer requirements for customized solutions.

* Develops solutions to meet the customer's business and technical requirements.

* Writes the technical portions of proposals through statements of work including customer support recommendations


* Requires 3+ years Administration and Support of SharePoint 2013

* Requires advanced proficiency in SharePoint and AD/ADFS Admin - problem isolation, diagnosis and resolution

* Prefer PowerBI Experience

* Requires completion of a four-year degree in computer science, information systems, engineering or related field or equivalent experience.

* MSCE Sharepoint Planning and Administration Training Preferred

* SharePoint Advanced Solutions Training Preferred