Sales Support Specialist

  • Respond to incoming technical inquiries in a quality and timely manner following established procedures
    • Respond to customer inquiries and resolve issues quickly, competently and professionally, documenting all correspondence
    • Ability to analyze and understand our customer’s needs
    • Ability to navigate and escalate customer inquiries to the appropriate specialized technical service department when necessary
    • Produce work that is well executed, accurate, and attentive to detail. Take ownership of all customer interactions to ensure best-in-class service
    • Effective communication across all business units within the organization
    • Ability to use multiple systems to gather and collect information: Oracle, SAP, Lotus Notes, and SalesForce.com
    • Adapt quickly to frequently changing applications and departmental and divisional policies and procedures
    • Send requested or required documentation to customers
    • Function effectively at times of increased work demands and tight deadlines
    • Demonstrate reliable attendance and adhere to scheduled work hours
    • Interact extensively in a team environment with peers, supervisors and managers to assist one another
    • Be flexible with the work schedule to meet the needs of the organization, as required


• Bachelor degree or higher education is required. Knowledge of the Life Sciences advantageous
• Call Center experience preferred
• Act as a role model of EMD Millipore’s values and best-in-class business practices
• Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism and critical attention to quality
• Demonstrate excellent interpersonal communication and written skills, pro-active problem solving skills, and the ability to multitask effectively
• Excellent listening and telephone communication skills and computer literacy required
• Highly motivated and organized, with attention to prioritizing incoming tasks
• Knowledge of Oracle and SAP systems, Salesforce.com and PC applications a plus