LensCrafters - Apprentice Optician

The Luxottica Group Burlington, MA
Requisition ID: 64892

Store #: 003219 LensCrafters

Position:Part-Time

LensCrafters is bringing it's optical retail experience to Macy's department stores in the U.S.

Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths.

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding career.

GENERAL FUNCTION

The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. Ensures customers are delighted by performing the key steps of our selling model.

MAJOR DUTIES AND RESPONSIBILITIES

* Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:

* Greeting the Customer

* Explaining the Process in a transparent way

* Merchandise Selection

* Fitting - AccuFit

* Solve visual problems or challenges for customers

* Tendering

* Dispensing

* Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.

* Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.

* Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.

* Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.

* Educates the customer on LensCrafters' guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.

* Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.

* Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests.

* Strives to achieve "Exceptional Results" on LensCrafters' annual CEI/Functional Skills that align with brand priorities.

* Takes personal ownership to achieve personal and store results.

* Serves as a role model for development and a technical resource for all.

* Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.

* Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.

* Explains to the customers "One Hour" processing and expected delivery times.

* Shows customers where to pick-up their glasses upon return to the store.

* Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.

* Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)

* Demonstrates safe work practices including the wearing of personal protection equipment in the lab.

BASIC QUALIFICATIONS

* High school graduate or equivalent

* Strong customer service skills: communicator, listener and team builder

* Knowledge of current optical theory and merchandise

* Knowledge of current store merchandise

* Strong basic math skills

* Awareness of current fashion trends

* Sales and service skills

* Familiarity with POS, computers and calculators

* Embrace new technology and change

PREFERRED QUALIFICATIONS

* State licensure (if applicable) and/or ABO Certification in non-licensed states

* Actively studying for LensCrafters Quality, Fitting and Adjusting Program

* Optical dispensing experience

* Previous customer service and retail experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Sales / Account Management